Job Title

OverviewGo back University Hospitals Birmingham NHS Foundation Trust Band 3 Haematology Laboratory Admin SupportThe closing date is 28 September 2025 UHB is one of the largest acute hospital Trusts in England, serving the populations of Birmingham and Solihull. The Trust is composed of four main hospital sites; QE, BHH, GHH and SH. The post-holder will have a base site of BHH, but support GHH and SH, as well as work closely with the Admin Assistant at QEH. As the BHH Haematology Departments Administrator you will provide clerical support to the Haematology Operational Management team. Excellent computer skills will be essential and you will be expected to be proficient in the use of Teams, Outlook, Word and Excel. A confident and outgoing personality is desirable as you will be involved in contacting staff of all levels from inside and outside of the trust. As you will be interacting with many different health care professionals, interpersonal skills are also important. Hospital laboratories have become a highly regulated field to ensure patient safety, so you will be involved in ensuring the quality and completeness of training records, production of reports, taking notes and minutes from departmental meetings and assisting with general admin duties. You will also be encouraged to identify areas for quality improvement and ways to achieve this. Main duties of the jobTo undertake where required typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required Create documents / spreadsheets / reports as required using IT Systems To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries Receiving and dealing with telephone enquiries as appropriate To maintain diaries as required Input and look up data on Trust IT systems in accordance with Trust policy Analyse and extract complex data sets from a number of different sources Arrange meetings and appointments as necessary To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department Photocopying, Scanning and filing letters and documents as required Liaise with staff and service users and external agencies to provide a point of contact for service users Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation. Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act About usUniversity Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role. Job responsibilities*Please Note : For a detailed job description for this vacancy, please see attached Job Description* Person SpecificationQualificationsGood General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 Business Administration NVQ level 3 or equivalent experience in an administrative environment ExperienceExperience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) Experience of using IT systems Experience of working in a busy environment Experience of working in Healthcare Additional CriteriaWork effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Good inter-personal and communication skills. Good organisational skills Team Player Demonstrates reliability, motivation and commitment Ability to travel to multiple sites Ability to work under pressure and deal with stressful situations Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer nameUniversity Hospitals Birmingham NHS Foundation Trust#J-18808-Ljbffr