Job Title

OverviewDepartment: UK RetailLocation: Southampton Westquay - Management (SWQ)Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!You will partner with the Store Manager to drive the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.ResponsibilitiesLeadership & Team DevelopmentPartner with the Store Manager to lead a motivated, engaged, and high-performing team.Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.Drive training and development, empowering your team to excel and grow.Communicate clearly and transparently, ensuring alignment and trust across the team.Keep the team well-informed with product knowledge to deliver outstanding customer service.Operational ExcellenceAssist with the smooth day-to-day running of the store, ensuring compliance with company policies.Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.Play an active role in recruiting and retaining top talent to build a strong and motivated team.Sales & PerformanceSupport in meeting and exceeding sales targets, driving profitability through effective strategies.Monitor key performance indicators (KPIs) to track and sustain store success.Oversee stock levels, ensuring smooth replenishment and accurate delivery management.Implement proactive loss prevention strategies to protect the store’s profitability.Customer ExperienceLead by example in delivering exceptional customer service at every opportunity.Address customer feedback promptly, ensuring satisfaction and brand loyalty.Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.QualificationsPassionate about creating outstanding customer experiences.An inspiring leader with a proven track record in retail management.A clear and confident communicator, able to engage with colleagues and customers alike.Results-driven, with a sharp focus on achieving goals and meeting targets.Approachable, supportive, and trustworthy—a natural team player.Energetic and proactive, with a determination to see tasks through to completion.Skilled in problem-solving and decision-making, ensuring solutions align with company policies.What’s In It For YouMonthly Bonus Scheme: A performance-driven bonus structure, with achievable targets and rewards on top of base salary50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance1 weekend off per month, 28 days annual leave including Bank HolidaysAccess to Employee Assistance Programme and Colleague Hardship SchemeGenerous Colleague Referral IncentiveAuto-enrolment Pension schemeA stable, successful and supported environmentLength of service awardsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesRetail #J-18808-Ljbffr