Job Title

Smart Hands Break Fix Engineer (IT hardware and software)Location: St Paul's, LondonEmployment Type: PermanentSalary: £36,000-£45,600 (Inclusive of 20% shifts allowance)Hours: Mon- Fri but should be open to working some weekendsShifts: Days & Nights 08:00-1600 / 16:00-00:00 / 00:00-08:00OverviewSmart Hands Break Fix Engineer is a highly visible data centre and office infrastructure role that requires commitment to providing high-quality service to meet customer project demand.The role supports the delivery of IMACD and IT Support Services.Duties range from small tasks such as patching and fault finding in data centre and office spaces to performing large-scale equipment and device refreshes including new installs, decommissions, moves, and maintenance functions.Smart Hands Break Fix Engineers work on shifts that provide services 24x7x365 and report to the Service Delivery Manager.What we’re looking for in our Smart Hands Break Fix EngineerEssentialRelevant experience working in a banking IT environmentExperience in ICT hardware break-fix, moves, adds, and changes (MACs) across workplace/office and data centre facilitiesHands-on experience in structured cabling installation, fault finding, and testing using Fluke test equipmentStrong understanding of structured cabling standards and cable types (FTP, UTP & Optical Fibre)Excellent MS Office skills (Outlook, Excel, Word, etc.)Self-starter with strong organisation and attention to detailAbility to work independently and as part of a teamEffective prioritisation skills and ability to multitaskComfortable working under pressureExpert knowledge of asset management systemsExpert knowledge of ticketing systemsStrong understanding of change management and service delivery processesCapable of mentoring and training new team members on systems, processes, and proceduresAble to approve/sign off training modulesCapable of leading and supervising shift activitiesAble to lead or oversee special projects from design through to handoverWillingness to cover peer line management duties during busy periods or leaveSatisfactory skills matrix scoreWillingness to work alternating shift patterns to meet cover requirementsAdditional overtime opportunities availableMust have own vehicle and valid UK driver’s licensePreferred but not essentialPrevious training/qualifications in the Information Technology fieldExperience with Intelligent Infrastructure Management systemsBICSI Technician TrainingCompTIA A+CompTIA Network+CompTIA Server+Cisco Certified Network Associate (CCNA DCICN DCICT)Certified Data Centre Technician Professional (CDCTP®)ITIL® Foundation CertificationBenefits25 days annual leave plus UK bank holidaysHealth and wellbeing support, including employee assistance programmesCareer development and training, including apprenticeships and on-the-job coachingInclusive workplace culture, with support for diversity and disability inclusionAnnual performance-related bonus, based on individual and company performanceWorkplace perks, such as free fruit and a supportive team environment