Job Title

OverviewAt Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform. Reporting to the Chief Product Officer, the Senior Director of Product Operations' main purpose is to support the Product teams to “make it happen”. In this role, you will support the introduction, maintenance, improvement, and standardization of processes as necessary to drive increased efficiency, better alignment, and improved communication within a busy product team. Supporting the entire product delivery lifecycle, the Senior Director of Product Operations will provide administrative and clerical support, including but not limited to collating and reviewing release notes, meeting minutes, and diary/scheduling management. You will play a pivotal role in supporting and enabling the Product team while delivering operational excellence. What You’ll Be DoingSupporting Product Processes: Support product development process, helping the teams track deliverables and assess target dates for delivery of new products and features to market. Assist in creating decks to articulate Trustpilot's product vision, strategy, and processes. Collaborate with Program Managers and Program Launch managers to ensure the smooth execution of product GA and launches. Deliver team efficiencies through the deployment of AI tooling to make product teams more productive. Reports and Administration: Reporting of product KPIs, ensuring they are up to date, accurate, and communicated regularly. Collating meeting notes and helping to disseminate information to any other relevant teams. Taking meeting minutes and assigning actions. Supporting Product Team: Support Product teams to host and manage their meeting cadences, with a focus on cross-functional meetings rather than daily standups. Manage the product team's OKRs process and ensure teams are reporting effectively on their set goals. Develop a process to triage new insights in Jira, tag/categorize, and assign owners. Reduce the burden on Product Managers to do admin-intensive work like meeting scheduling and reporting. Work closely with Procurement teams to help manage our software and tooling used by the Product team. Who You AreDemonstrated senior leadership experience (Director/Senior Director level) in Product Operations, Program Management, or related operational leadership roles in high-growth technology environments. Extensive skills in building and scaling product operating models, with a deep understanding of product development, agile methodologies, and go-to-market processes. Exceptional stakeholder management skills, with the ability to motivate and align executives and senior leaders across functions. Possesses a keen ability to generate insights through data and reporting, coupled with a solid understanding of business and finance. Demonstrated ability to design and implement scalable processes, balancing structure with flexibility. Extensive leadership, people management, and coaching skills, with experience building new functions or scaling teams. Comfortable operating at pace in a complex, matrixed environment, with the confidence to challenge, hold to account, and drive clarity. What’s In It For YouA range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus Restricted Stock Units 25 days holiday per year, increasing to 28 days after 2 years of employment Private Medical Insurance Critical Illness Cover Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Still not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you. About UsTrustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re an equal opportunity workplace with diverse perspectives and ideas.#J-18808-Ljbffr