Job Title

OverviewREO Group brings together three specialist digital brands: REO Digital, Arc Inclusion, and Skittle. Together, we deliver a comprehensive range of digital services spanning conversion optimisation, user experience, analytics, accessibility and inclusion, organic, paid, and content. Our mission is to help organisations achieve measurable growth and deliver exceptional experiences for their customers. What You Will DoServe as the senior point of contact and project manager for REO clients, ensuring that delivery consistently meets client expectations and business objectives Lead the planning, execution, and renewal of annual contracts, coordinating operations and consultants to deliver programmes on time, on budget, and to the highest quality Maintain a clear view of account health, including satisfaction, delivery performance, risks, and opportunities for growth Ensure that all client interactions are underpinned by clarity, transparency, and measurable value Oversee reporting and insight for clients, demonstrating impact and linking outcomes directly to their commercial goals Manage complex stakeholder environments with professionalism, ensuring expectations are aligned and challenges are addressed promptly Identify and pursue opportunities for account growth through cross sell and upsell across REO services Contribute to the development of best practice processes in client management and delivery governance What We Are Looking ForSubstantial experience in a senior client leadership role within a digital agency or consultancy Strong background in project and programme management with a proven ability to deliver complex, multi-disciplinary engagements Familiarity with one or more service lines: CRO, UX, analytics, accessibility, inclusion, SEO, and PPC, with the ability to discuss these credibly with clients Excellent interpersonal and relationship management skills, with the ability to build trust, handle sensitive discussions, and influence senior stakeholders Strong commercial focus, with demonstrable experience in managing retainers, securing renewals, and driving account growth Highly organised, detail-focused, and capable of managing multiple client priorities effectively Comfortable operating in fast-paced environments and working collaboratively with cross-functional teams What We OfferA competitive compensation package 30 days holiday + bank holidays 4.5 day working week Home office allowance or workspace membership Remote 1st working policy Flexible working hours Vitality Healthcare and benefits discounts on gym membership, Apple products, Amazon etc Personal L&D budget Dedicated L&D time Enhanced pension Regular team socials and events#J-18808-Ljbffr