Job Title

Assistant Manager - Fashion brand Location: LondonSalary: Up to 40k OTE + BenefitsThis is a fast-moving and unique environment where no two days are alike. We’re now looking for a dynamic and agile Assistant Manager to help us write the next chapter.Customer ExperienceDeliver a unique, personalized customer journey within the boutique.Promote personalization services and ensure omnichannel excellence.Handle and resolve dissatisfaction to maintain high standards of service.Operational MarketingGuarantee boutique performance through events and in-store activations.Ensure compliance with brand image and guidelines while suggesting local initiatives.Help transform the store into a living, sharing space aligned with our values.Team Management & DevelopmentLead, motivate, and develop a team of 10–30 sales advisors.Create a positive and collaborative work environment.Ensure onboarding, coaching, continuous training, and annual reviews.Encourage cross-team cooperation and continuous improvement.Brand Image & Store ExcellenceEmbody and transmit the company’s values through uniform, attitude, and service.Guarantee high-level visual merchandising and collection integration.Conduct competitive intelligence and monitor fashion trends.Concierge Operations (Omnichannel Services)Oversee back-of-house processes (returns, exchanges, holds, after-sales).Ensure smooth integration between online and offline services.Apply and enforce policies and operational procedures.YouPassionate about retail and dedicated to customer satisfaction.Strong interpersonal and communication skills.Proven managerial experience (team leadership of 10–30 people).Organized, efficient, and adaptable in a fast-paced environment.Autonomous, energetic, and solution-oriented, with a sparkling personality.