Job Title

Citrus Recruit are excited to be working exclusively with an automotive parts distributor to recruit for an experienced Sales Support Administrator.You will be responsible for managing customer enquiries through the website, eBay, social media, emails and phone calls.There is a lot of variation to the role where you will be able to learn and support with the purchasing team. As the business grows and expands their client base and marketing strategy, there is progression for someone to take on more responsibility and grow within the company.This is an office-based position, where you will be expected to be in the office 5 days per week. The office is based near to Erdington.Responsibilities & day to day duties As a Sales Support Administrator, you will be responsible for:Respond to inbound customer enquiries through the website, eBay, email, social media and incoming phone callsLiaising with the sales, operations and technical teams to provide customer issue resolution and forwarding enquiries where needed.Support the wider team with managing the sales process runs smoothlySupport with the purchasing team with stock ordering, inventory control and managing suppliersProcess and arrange supplier returns as and when required.Skills & experience required.Proven experience in a customer facing role, with exposure to dealing with enquiries on a website, social media as well as emails and phone callsUnderstanding/ experience with the automotive sector – can be employment or passionProven track record of managing end to end customer enquiries and working as part of a wider team to manage the sales funnelExcellent IT skills, experience of Microsoft packages, CRM systems, website management tools and web chatBenefitsSalary of up to £28,000Christmas shutdown25 days holiday a year + BHPension0830 – 1700 office basedCitrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.