Job Title

Operations AssistantAbout Win-WinAt Win-Win, we’re creating cocoa-free chocolate alternatives that will revolutionise chocolate for a sustainable, ethical, and delicious future — delivering bold flavours, affordability, and consistency without compromising people or the planet. Why? We all love chocolate, but the way it’s currently produced isn’t sustainable. Climate change is leading to reduced yields, causing spiralling prices and supply-chain uncertainty. As consumers, we’re already seeing the impact of this in the form of rising prices and shrinkflation, and the cacao industry continues to be troubled by issues relating to deforestation and child labour. Win-Win cocoa free chocolate alternatives are made using abundant, affordable and sustainable plant-based ingredients such as rice and carob. Win-Win has re-imagined the conventional fermentation process to achieve the same results without the need for cocoa, but utilising traditional chocolate crafting techniques, such as roasting, grinding, refining and tempering to achieve their delicious chocolate-alternative. Win-Win’s products use 80% less water, emit 82% fewer CO2e emissions and are produced at scale in the UK.Win-Win products look, melt, taste and snap just like the chocolate we all love. Its unique qualities mean customers can use Win-Win as a direct replacement to chocolate, without the need for any additional equipment or training. Win-Win’s products come in meltable button and liquid format, and can be used to make a range of sweet treats at scale, including pastries, cakes, cookies, coatings, doughnuts, desserts and more.The roleWe are looking for an operations assistant to help with the day-to-day operations as we sell our cocoa-free chocolate and scale across the world. Being an integral part of the team, this internship is designed to provide you with a comprehensive understanding of our operations, including sales support, supply chain management, inventory control, and process optimisation.What you’ll doInventory Management: Assist in maintaining accurate inventory records, monitoring stock levels, and identifying opportunities for cost-effective inventory management.Order Processing: Support the order fulfilment process, ensuring timely and accurate shipment of customer orders while maintaining high-quality standards.Logistics Coordination: Assist in coordinating transportation and logistics activities, including working with third-party logistics providers to optimise shipping and delivery processes.Data Analysis: Analyse operational data to identify trends, inefficiencies, and opportunities for improvement. Provide actionable insights to the operations team.Process Improvement: Collaborate with the operations team to identify and implement process improvements to enhance efficiency and reduce costs.Cross-Functional Collaboration: Work closely with other departments, such as marketing, customer service, and finance, to ensure seamless coordination of operations with other business functions.Documentation: Maintain and update documentation related to operations procedures, ensuring accuracy and accessibility for the team.Ad Hoc Projects: Assist with various ad hoc projects and tasks as assigned by the Operations Manager.What you’ll bringMore than anything we want to find great people to work with. If the above resonates and sounds interesting to you, then get in touch. However, in an ideal world you—our perfect person—would:Someone with 1–2 years in an operations or supply chainAble to work in a fast-paced, deadline-driven environment.Strong analytical skills with the ability to work with data and draw meaningful conclusions.Excellent organisational and time-management skills.Effective communication and interpersonal skills.Detail-oriented with a high level of accuracy.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google equivalents (Docs, Sheets, Slides)Ability to work both independently and collaboratively in a team.Eagerness to learn and contribute to the growth of our brand.If you don’t meet every single point but have relevant skills and motivation, we’d still like to hear from you.How we workThis role is based in our London lab and office with at least 4 days per week on site. Occasional travel may be required.Salary and benefits£30-£34k per year, depending on experienceComprehensive health benefits package including medical and gym membershipProfessional development and opportunities to grow with a rapidly scaling companyA collaborative, inclusive workplace that values different perspectives and creativityA vibrant office in the centre of East London with a barista-level coffee machine and great snacksThe chance to contribute to a more sustainable and ethical food systemRight to workApplicants must already have the right to work in the UK. Unfortunately, we cannot offer visa sponsorship for this role, and applications from candidates who require sponsorship cannot be considered.How to ApplyIf you are an ops specialist with a passion for chocolate innovation and a drive to make a positive impact, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for the position to ollie@