Job Title

Overview Join to apply for the Reception Manager role at LQ Resorts. Location: Melton Responsibilities Manage and demonstrate high levels of customer care within the front desk team to meet service requirements of the hotel. Train staff for the full reception department to ensure a highly motivated and efficient team. Train staff on float and safe procedures. Recruit, maintain and develop a strong team. Champion a training culture to maintain knowledge and skills and encourage talent for succession planning. Maintain financial awareness including Banking Procedures, PCI, No-shows, Gift Vouchers, Guest Recharges, and temp accounts. Maximise room sales and ensure staff rotas meet business needs. Inform the Group Revenue Manager of changes to revenue in the system. Be budget-focused and comply with departmental manning budget. Assist the Reservations Manager with front-of-house administration duties. Develop and improve guest care and account procedures; implement good work practices. Liaise with the Revenue Manager and other departments to develop working practices. Maximise selling opportunities and add customer value at every opportunity. Handle customer complaints promptly and professionally with genuine care. Aim to achieve daily targets set by the Group Revenue Manager and General Manager. In the absence of the Revenue Manager, support the reception and reservations team. Undertake any other duties requested by management and comply with health, safety and welfare requirements. Complete absence procedures for their team and HR paperwork for existing and new team members. Ensure staff attend training and meetings with advance notice; participate in fire training as required by law. Carry out duty management shifts on a rota basis. Be aware of health and safety principles and follow directions in the workplace. This job description is not exhaustive and the holder may be asked to carry out other reasonable tasks as specified by their manager. Qualifications & Skills Excellent customer service skills. Knowledge of computers and software with good keyboard skills; strong MS Office knowledge. Excellent verbal and written communications skills; attention to detail. Ability to work well under pressure and meet deadlines. Ability to work to deadlines; flexible and able to multi-task; strong organisation. Proficient in Microsoft Office suite; upselling skills. Experience in a management or supervisory role; customer-service experience; experience handling customer complaints. Experience creating staff rosters; cash handling and banking procedures; managing budgets; experience in sales. Other Details Closing Date: Friday 31st October, 2025 Contract Type: Full-time Salary: Based on Experience About the Company LQ Resorts is a family run collection of quality destination-led hotel resorts. It focuses on guest experience, long-term relationships with guests, and an open, honest, supportive culture to create excellence. Seniority level Not Applicable Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr