Job Title

The purpose of the role is the installation and configuration of our Clinical Information Systems on customer sites and the resolution/ escalation of issues.The ideal candidate will have a minimum of 5 years of experience with Windows and MS SQL Administration.The role will provide both remote and onsite support for customers throughout Ireland with flexibility to carry out some work from home once fully trained.Principal Duties And ResponsibilitiesInstallation of Server and Client Hardware/SoftwareInterfacing of Medical Devices to a Clinical SystemInterfacing with Hospital Wide Information Systems such as Laboratory and PACS systemsAdvising Customers on Design Solutions and WorkflowsDetecting and mitigating potential performance issues and problems before users are impactedEnsure that all work undertaken complies with the relevant Company Quality procedure relating to that service or activityComply with all relevant protocols associated with call logging, service scheduling and other call related activitiesProactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfactionActive participation in a 24x7 on call rotation and occasional work outside of normal business hours requiredRole RequirementsThe primary focus is around Windows and SQL Server Administration and troubleshooting. Experience desirable for this position includes:Strong Windows Server AdministrationMS SQL Server Administration and ReportingVirtual machine technologyNetworkingCitrixDesktop supportExperience in troubleshooting and customer serviceThe candidate has excellent communications skills verbally and written with a focus on customer serviceGood analytical and troubleshooting skillsSelf-motivated, team playerA full driving licenseA Degree in a related Engineering/Computer Science/IT field is preferredAbout Uniphar and Cardiac ServicesUniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma. Cardiac Services is a business within the Medtech Division of Uniphar Group, focused on delivering innovative medical technologies and solutions. #J-18808-Ljbffr