Job Title

OverviewCustomer Experience Representative - EuropeThe Flex Belfast, Northern Ireland, United KingdomPosition SummaryAs a Customer Experience Representative at The Flex, you will be the first point of contact for our guests and landlords, ensuring smooth communication, quick problem resolution, and an outstanding rental experience. Youll handle inquiries, support bookings, and use our PMS tools to deliver efficient and high-quality service. This role is perfect for someone who is empathetic, detail-oriented, and passionate about helping people. Youll play a key role in building trust with our customers and maintaining the high standards that set The Flex apart.ResponsibilitiesCustomer Support Respond promptly to guest and landlord inquiries via email, chat, and phone.Booking Assistance Support guests with reservations, check-ins, and check-outs using our PMS.Problem Solving Investigate and resolve customer issues quickly while maintaining a positive customer experience.Knowledge Management Document customer interactions, feedback, and solutions in our system.Collaboration Work with the operations and tech teams to flag recurring issues and suggest process improvements.Upselling & Retention Identify opportunities to enhance guest stays and strengthen long-term landlord relationships.What Were Looking ForStrong communication skills (written and verbal).Previous customer service experience, ideally in hospitality, real estate, or tech platforms.Ability to multitask and stay calm under pressure.Tech-savvy and comfortable using PMS, CRM, and other digital tools.Problem-solving mindset with empathy and patience.Fluent in English; additional languages are a plus.Why Join The FlexBe part of a company redefining the global rental experience.Work with a supportive, ambitious, and international team.Opportunity to grow as we scale globallythis is not a dead-end role.Competitive compensation package.Remote-first, flexible working environment.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherReferrals increase your chances of interviewing at The Flex by 2xGet notified about new Customer Representative jobs in Belfast, Northern Ireland, United Kingdom. #J-18808-Ljbffr