Job Title

OverviewBunzl McLaughlin Armagh City Banbridge And Craigavon, Northern Ireland, United KingdomJoin to apply for the Information Technology Support Analyst role at Bunzl McLaughlin.The successful candidate will work with the IT Senior Support Analyst to provide day-to-day operational IT services across teams, based at the Drumsill Distribution Centre on Moy Road, Armagh, supporting three operational Bunzl Group businesses.As an IT Support Analyst you will provide IT support to users to ensure they have the correct tools and access to complete their duties, including remote ticket logging, technical support and ticket resolution for internal and external customers, with responsibilities for handling escalations, follow-up and customer service.At Bunzl, we pride ourselves in offering our colleagues opportunities to grow professionally, contribute to a dynamic organization, and serve others in a manner that exceeds expectations.ResponsibilitiesUser SupportProvide IT Support, through: User management via Active Directory & Office 365 Admin PortalDeployment & Management of IT & Mobile devices e.g. Security & Windows updates, IntuneOn-site network stability & escalationOn-site hardware 'software support (Bunzl ITs local resource)Day-to-day support of ERP, Warehouse Management System, Access control and Telephony systemsProject SupportAssisting with core IT projectsSupporting Project Managers with the IT elements of their projectsLeading user training sessions in existing and new technologies (along with IT User Support)Lead your own project (Coaching/training will be provided)Skills and ExperienceAt least 1 years experience ofHardware/Software installationTroubleshooting network connectivity and experience/knowledge of HyperV, Terminal Services, networks (VPNs, routers, switches)Knowledge of ERP systems in a live business environmentKnowledge of Microsoft Office 365Understanding of basic business structures and processes (e.g. how sales link with stock and credit control)Clean drivers license with the ability to move between sites if requiredDegree in IT, and/or related with Business/Finance or equivalentMCP (Microsoft Certified Professional) or equivalentInvolvement with projects (e.g. upgrades, additional functionality)Experience in user acceptance trainingGood technical ability and problem-solving skillsExcellent interpersonal & communication skillsGood team member with the ability to follow instructions and work on own initiativeFlexibility to meet changing demands of the companyAccountable and a generalist rather than a specialistBenefitsCompetitive rates of payCompany pension schemeShare save planLong service awardsEnhanced maternity/paternity payLife assuranceEmployee Assistance ProgrammeCompany funded health cash planCycle to work scheme29 days annual leave increasing to 34 days with serviceEmployment detailsSeniority level Not ApplicableEmployment type Full-timeJob function Information TechnologyIndustries Hospitality and WholesaleWe are an equal opportunities employer and welcome applications from all who fit the requirements of the role. If you need any reasonable adjustments as part of our recruitment process please let us know. #J-18808-Ljbffr