Job Title

Fire & Security Role: Are you a Security Systems Remote Technical Support Engineer?Paying up to £30kWhat can you expect as an employee:Competitive salary with structured shifts4 on / 4 off shift pattern (2 days, 2 nights – 6am–6pm / 6pm–6am)Full-time, 100% office-based role in BelfastCompany committed to supporting flexible working requests from day oneOpportunities to develop technical expertiseThe ideal candidate would have:Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire)Strong customer focus and excellent telephone mannerTeam player with strong interpersonal and communication skillsAbility to prioritise and manage workloads effectivelyGeneral fire systems knowledge with Network/IP-based product experienceQualifications:Knowledge of UDL software across Galaxy, ATS, Intruder Panels (desirable)Experience with Cash4Windows (desirable)Exposure to enterprise-level networked CCTV systems (e.g., Cathexis) (desirable)Remote programming experience for enterprise-level access control systems (desirable)About the role:Provide technical support and troubleshooting to both engineers and end users across fire and security systemsUse remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer calloutsPrioritise workload to ensure contractual deadlines are metHandle customer calls with professionalism, meeting internal service standardsWork closely with customer service and scheduling teamsDeliver accurate, timely information to engineers and customersDon’t miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!