Job Title

hackajob on-demand focuses on matching talented contractors like you with organisations seeking specific skills for their projects. We use our platform to connect you with exciting contract opportunities and discuss projects on behalf of the companies we partner with.Senior Meeting Room Technology EngineerRole summary/purpose of the jobThe Workplace Technology Group teams sit within the Service Delivery function and ensurethat the core Workplace technology runs efficiently, reliably, and is kept up to date andcontinues to meet the needs of the firm.Key responsibilities and deliverablesPlay a key role in design, innovation, day-to-day support, and troubleshooting activities for meeting room technologies, being recognised as an authority within the fieldAnalysing existing capabilities and providing key input alongside the Team Lead into the expansion and improvement of meeting room technology/communication platformsUndertake and advise on complex analytical tasks across engineering, business ONBS15076788/1 and delivery leadershipAnalyses service and component availability, reliability, maintainability, and serviceability.Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels, providing reports where necessary.Develops implementation plans for dealing with more complex requests for change. Leads the assessment, analysis, development, documentation, transition, and implementation of changes based on requests for change.Creates, maintains, and validates support documentation.Provide an escalation point for highly complex or high-impact technical incidents and/or problemsProvide technical guidance and training for document tools to both the wider team and business.Maintain and expand knowledge to maintain SME status in meeting room technologiesEngage with project management to confirm that products developed meet the acceptance criteria and are to the required standard. Feeds into change management processes.Ensures system configuration information is complete, current, and accurate.Liaises with third-party support services.Communicate effectively and negotiate with a broad range of people, ranging from engineers through to senior stakeholders.Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.Assesses and analyses release components. Provides input to scheduling.Ensures release processes and procedures are maintained.Uses management software and tools to investigate issues, collect performance statistics, and create reports.Ensures current and future document tools are compliant with security and compliance requirements.Key requirementsEssentialMeeting / Conference platforms (MS Teams, Zoom, Google Meet, WebEx)Meeting room equipment (Crestron MTR, Surface Hub, Lifesize, Audio Devices)H323 / SIPVideo Interop Technologies, e.g., PEXIPContent Delivery Networks e.g.Teams Enterprise Voice / Direct RoutingDesirableMeeting room booking systems (Condeco)Microsoft Exchange OnlineDesirable QualificationsITIL Service Management Foundation certification (or equivalent)MCSA, MCSE, MCP.CompetenciesDemonstrate ability to work independently and take leadership where requiredDemonstrate ability to work on multiple highly complex projects simultaneously.Clear and concise written and oral communication skillsThe ability to build working relationships with a range of people at all levels across the businessProactive approach with a 'can-do' attitudeIdentifies and communicates opportunities to improve the way that work is doneExcellent organisational and time management skills with the ability to manage tasks efficiently and under self-supervisionWorks successfully as part of a team, sharing knowledge, collaborating with, and supporting colleaguesExcellent customer service skills with a helpful and responsive approachFlexible in approach and adaptable to changeResilient and calm under pressureMotivated, results and delivery focused, with a commitment to quality of workTakes ownership and actively looks for personal learning and development opportunitiesDemonstrates sound judgementA commitment to the highest level of integrityFocuses on finding the right solutions and problem-solvingAn understanding of working across cultural boundaries