Job Title

Project Manager – Service Management Transformation ProjectLeeds (3 to 5 days onsite per week)6 Month Contract£500 - £575/day inside IR35Lorien’s Retail client are seeking an experienced and results-driven Project Manager to lead a number of transformation projects supporting the transformation of their global service desk. This is a business-critical service that supports operations across all departments. The successful candidate will be responsible for managing the end-to-end delivery while ensuring continuous service delivery throughout the process.Key Responsibilities:Lead the end-to-end project workstreams within the Service Management Programme.Develop and execute detailed project plans, timelines, risk assessments, and communication strategies.Coordinate cross-functional teams, including IT, operations, security, legal, and business units, to ensure alignment and accountability.Manage vendor relationships, including setting expectations, overseeing contractual obligations, and ensuring performance.Monitor and report project progress to senior leadership, identifying and escalating risks or blockers as needed.Requirements:Proven experience managing large-scale IT or Service Management Transformation projectsStrong understanding of application development lifecycles, DevOps, and service management.Demonstrated ability to manage multiple stakeholders across business and technical domains.Exceptional communication, negotiation, and vendor management skills.Experience in risk management, issue resolution, and managing high-pressure environments.Experience working in complex enterprise environments.Experience working with one of the large IT system integrators and offshore delivery teams.A good knowledge of service management, ITIL processes and some an understanding of SIAM methodology.DesirableProject management certifications (e.g., PMP, PRINCE2, Agile PM).Previous experience in business-critical service delivery roles.Strategic thinker with strong analytical capabilities.Calm under pressure; able to prioritise and act decisively.Collaborative and able to work cross-functionally.Detail-oriented, with a strong commitment to quality and service.To apply, please submit your CV highlighting your relevant qualifications and experience.