Job Title

 Payments Technical Acceptance Manager /Consultant – Fluent Spanish 12 month contract Hybrid /Remote- London Role Description:Payments Technical Acceptance Manager /Consultant is responsible for leading and supervising all related technical acceptance enablement activities as part of the Spanish speaking countries , leveraging a strong trend and root cause analysis approach, while orchestrating the required support from specialised partnering teams to achieve successful remediation and country acceptance health targets. You will be  accountable for working with company  stakeholders, representing the project by providing regular country updates, including challenges and wins to direct management and senior internal stakeholder clients. Must have good presentation skills.You will be on top of country /region client projects being on top of all the project activities in the assigned countries and is the primary contact for issues and challenges arising from the portfolio of merchants they are responsible for. This role requires payments knowledge in the financial services industry, ideally from a scheme, or an acquiring background in the acceptance or acceptance related field, ensuring smooth and consistent deliveries, while understanding and fixing technical problems raised during payment checkout at POS terminals and ecommerce websites. Please note the technical issues are not card declines but more around acceptance breakage issues eg for example POS Software may not have been upgraded hence causing payment acceptance breakages.Successful profile will have Leadership: sees the bigger picture, knows how to remove obstacles, and naturally becomes an evangelist of the TQA project in the assigned spanish country/iesCommunication: is able to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the businessAnalytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and root cause analysisProblem Solving: can break down complex acceptance technical problems and resolve them working cross functionallySpeak Fluent Spanish Responsibilities Manages technical communications with client’s technical team, project team, customer service teams and senior executivesProvides technical support and consultancy to assigned markets and clients while naturally becoming the trusted point of contact for fixing technical acceptance issuesProactively resolves client business & technical problems while showing strong leadership navigating the articulated business matrix, acting in complete autonomySupports business development teams to expand acceptance in specific marketsSupports market testing activities conducted by the company  with the partners and lead remediation effortsProactively find gaps in the acceptance by reviewing historical transactions using data toolsProvides regular updates and reporting adapted to different levels of management on key metrics and objectivesBe able to adapt overall remediation tactics and strategies to address challenges/issues/ opportunitiesExecutes department initiatives and ensures processes and projects are well documented to meet auditing requirementsCould have additional responsibilities for planning, directing, and coordinating activities cross functionally. At a minimum, here’s what we need from you: Extensive knowledge and experience of the payment ecosystem, preferably from a scheme or acquiring background  Extensive experience in managing card acceptance (technical remediation) from an operational perspective Proficient knowledge of Excel, Trend Analysis and Root Cause Analysis are essentialGood knowledge of Power Point, proficient in delivering presentationsNatural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholdersMust speak Fluent SpanishLocation; Hybrid/Remote12 month contract