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CRM Support & Training ExpertLocation: Stevenage (Hybrid – 3 days on-site, 2 days from home)Salary: Up to £55,000 + bonus + excellent benefitsAre you passionate about helping teams embrace new technology and get the most out of their tools? Do you enjoy empowering people through training and delivering real change in how organisations work?We’re working with a European leader in defence and technology, currently undergoing an exciting digital transformation, they’re looking for a CRM Support & Training Expert to play a key role in shaping how teams adopt and use their Microsoft Dynamics CRM.This is your opportunity to be part of a collaborative, forward-thinking environment where innovation, professional growth, and making an impact go hand-in-hand.What You’ll Be DoingIn this key role, you’ll help teams across the business get the very best from their CRM system by:Analysing training and support needs across departmentsDesigning and delivering engaging CRM training, both in-person and onlineProviding hands-on user support during and after rolloutMeasuring adoption success and identifying areas for improvementTranslating business needs into actionable CRM enhancementsCollaborating with technical teams, business leaders, and end users to resolve issues and drive adoptionPromoting best practice and supporting a culture of continuous learningWhat We’re Looking ForExperience with Microsoft Dynamics or Salesforce CRMStrong communication skills – you’re confident working with people at all levelsProven experience delivering training or change management in a business or technical settingIdeally, experience within a regulated industry (e.g., defence, aerospace, engineering)A relevant degree (Business, IT, or related field)Eligible for SC Clearance (British citizen or dual UK national), this is essential!What’s On OfferSalary: Circa £55,000 (DOE)Annual company bonus (up to £2,500)Pension: Up to 14% combined contributionOvertime + Flexi leave: Earn up to 15 extra days offEnhanced parental leave and family support benefitsFantastic site facilities: subsidised meals, free parking, and moreFlexible, hybrid working environment – balance your work and home lifeAbout the CompanyYou’ll be joining one of Europe’s most respected defence organisations, proud to support the armed forces and national security.With a culture built on innovation, inclusion, and collaboration, they offer an environment where you can make a meaningful impact while growing your career.Ready to Make a Difference?If you’re ready to help shape how people connect with technology and drive CRM success across a world-class organisation — apply today!