We’re looking for a Technical Author experienced in creating and maintaining documentation for Okta, Entra, and SaaS applications. The role involves analysing existing materials and producing new high-quality documentation to support technical and service operations.Key Responsibilities: Create, update, and maintain: – Knowledge Articles (KAs) for Okta, Entra & Service Desk – Service Overviews (SOs) – Technical Run Manuals (TRMs) – Technical Recovery Action Plans (TRAPs) Review and manage ServiceNow requests related to Okta and Entra User Groups. Ensure all technical documents meet quality, accuracy, and compliance standards.Ideal Profile: ✅ Strong experience with Okta, Entra, and SaaS application documentation ✅ Knowledge of ServiceNow and ITSM processes ✅ Excellent written communication & analytical skills
Job Title
Technical Author