Job Title

AboutSquared At Squaredweprideourselvesonbeingmorethanagreatplacetowork,whereeveryone feelsfairlytreatedandenjoystheirworkinawelcomingandfriendlyenvironment.Werea not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962. Our services dont stop there. Our mission isTO PLACE CUSTOMERS AT THE HEART OF EVERYTHING WE DOBY PROVIDING HOMES, SUPPORT AND OPPORTUNITY - as well as providing housing for our customers we firmly believe in proactively supporting them to improve their lives. Social Housing is an in increasingly scarce resource, much needed but only a small percentage of the population are lucky enough to be able to access it.Squared sees its tenants and residents asindividualswhohavechoices,althoughatthetimetheycometoustheymaynotbeaware of that.Thats why we call them customers.We promote a coaching culture, empowering individuals to make choices about their lives on their journey to improve their day to day and future lives. Perhaps thats where the analogy ends as Squared does not want to retain the samecustomersforever.Wewantthemtocometous,benefitfromourservicesandatsome future date, move on, in a way that suits the individual customer. Squared refuses to stand still and our ambition coupled with a compelling strategy is part of themomentumthatcarriesusforward.Wewanttoworkwithlike-mindedpeoplewhobelieve in our values and like to get things done. About thedepartment Supported Housing is a vital part of Squared Homes service delivery. We provide tailored support to Luton residents living in our temporary and shared accommodation. Adopting a person-centred coaching approach, we aim to inspire and empower customers to help themselvesinasecure,safeandstableenvironment.Withtheappropriatesupport, we work towards customers achieving their own best potential and enabling a smooth transition into successful independence in the community. About thejobPurpose: Supported Housing is a crucial part of thebusiness. AsaSupportCoachyouwillbetheprimarysupportforcustomers,workinginateamofHostel Support Coaches to deliver the best possible outcomes; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of both customers and the team.You will be part of a small team of Hostel Support Coaches working collaboratively to provide intense therapeutic support. You will work alongside other Support Coaches, the Team Leader and Services Manager to promote and ensure a psychologically informed way of working by all, to provide a service which is flexible and adaptive to the changing needs of customers and the team. You will work with the team collaboratively to provide consistent boundaries and a trauma informed approach to practical honest support, good housing management and strong financial control; working closely with our independent living Housing Services Team you will ensure the seamless provision of a complete housing and support solution to our customers throughout their personal journey with Squared. Working as a team, with Luton community support groups, LBC, partner agencies and our internal organisational expertise, you will aim to provide a safe environment in which to build a customers confidence and promote opportunities for positive change and development. These are some of the things you will be responsible for in yourrole: Comprehensive delivery of the day-to-day running of the hostel provision and direct support service to customers. Working in a psychologically informed way, coaching customers in a person-centred and non-judgmental way appropriate to their individual needs. Manage your own case load of customers by organising and conducting support sessionsonaweeklybasis,attendingprofessionalsmeetings,supportcustomerswith externalappointmentscompletingreferralstoexternalserviceswhereappropriate. Think creatively and practically to deliver the best possiblesupport. Complete assessmentswithnewcustomersfollowing referrals, deviseand implementsupport and risk management plans. Arrearsmanagement oProvideassistancerelatingtobenefitclaimsandpersonalcontributioncharges,includingsettinguppaymentplans,benefitapplicationsanddealingwithbenefitqueries. oEnsuringtheaccommodationremainsasafeandsecureplaceforcustomerstoliveandStaff to work Support customers to learn independent life skills to enable a successful, planned move-on into the community. Carry out room checks withcustomers. oComplywithhealthandsafetybycompletinghealthandsafetypremiseschecks,fire drills and reporting repair requests. Working collaboratively with the Team Leader and Services Manager to ensure that customers always receive a consistent standard, a positive attitude and appropriate behaviour in the delivery of the service always. Utilise knowledge, skills and experience to recognise difficult or challenging customer situationsanduseappropriateskillstosupportcolleaguestoinfluenceandbringabout positive change to the customers behaviour. oDailyrecordingtoevidencethesupportgivenandensuretheinternalsystemreflects any changes relating to the customer. Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements. Provide cover for other Support Coaches asrequired. Efficiently liaise with other professionals such as social workers, solicitors, translators, police and education providers. oWorkcollaborativelywithotherdepartmentswithinSquaredsuchasRepairs,Cleaningand Gardening and Finance departments. Ensure child protection and safeguarding policies and procedures are adhered to reporting any concerns as required under legislation and Local Authority procedures. Understand and follow Squareds policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures. Promote Squared services to the widercommunity. Aboutyou YouwillplayanimportantroleatSquaredandbothnowandaswedevelopandgrow.Squared is searching for innovative ways to enable as many people as possible to benefit from our limitedhousingresource.Weneedadrivenpersontojoinourteamoflike-mindedindividuals who are committed to meeting the needs of our customers through delivery of a high-qualityservices. Youwillbearareindividualwhoisempatheticwiththeabilitytocoach,mentorandempower vulnerableindividuals,yetcapableofchallengingnegativebehaviourwhenneeded.Youllbe a proactive and motivated, hard-working self-starter. You will be organised, efficient, able to work quickly and accurately under pressure whilst always maintaining excellent client care. You will be resilient in the face of challenges, with a positive outlook and enjoy participating with our tenants who will find you approachable, friendly but firm. Youll be willing to go the extra mile to get the jobdone! Thetablebelowdetailstheessentialanddesirablequalifications,knowledge,experience,and skillsyouwillneedtoperformintherolesuccessfully.Ourselectionprocesswillbebasedon assessing you against this criterion and how you fit with the required behaviours and values Excellent well-rounded further education demonstrated by its application to a business/customer environment. Evidence of community- based work/volunteering/activity/socialenterprise Experience of any social care or housing related sector Working with vulnerable people to achieve positive outcomes Providing support &capacitybuilding Experience or support plans, risk assessments and needsassessments Experience of providing one to one or therapeutic group work Awareness/understanding of social issues such as homelessness, well-being, support services Work in a customer centredenvironment Knowledge of welfare rights, welfare benefits Understanding of arrears management and its importance Experience of working with local authorities and other agencies Using coaching techniques to develop individuals Developed Emotional Intelligence (EI) Psychologicalinsight Diversity/equalities Empathy Personalresilience Professionalboundaries Coaching, listeningskills Mediation/conflict resolutionskills Excellent communicator- building trust Creative thinker ,problemsolver TPBN1_UKTJ