Job Title

Job Details Type: Full-time, Permanent Salary: 24,000 - 28,000 per year Hours: Monday to Friday, 9:00 - 17:30 Location: Office-based Service Desk Analyst - Customer-Focused IT Support (Office-Based) On behalf of our client, a growing managed IT and consultancy provider supporting organisations across East Anglia and London, we are seeking a friendly, proactive, and customer-centric Service Desk Analyst to join their office-based support team. This is an excellent opportunity for someone who genuinely enjoys helping people, thrives on problem-solving over the phone, and brings a positive, service-led approach to every interaction. If you're confident handling a high volume of support calls and take real pride in delivering exceptional customer care, our client would love to hear from you. What You'll Be Doing Act as the first point of contact for incoming support calls - a warm, professional telephone manner is essential. Deliver remote assistance using PSA and RMM tools to diagnose and resolve common IT issues. Log, manage, and resolve support tickets efficiently, ensuring users feel listened to and supported. Guide end users through troubleshooting steps and escalate issues where appropriate. Configure and manage Microsoft 365 accounts, assisting with tasks in Outlook, Teams, OneDrive, and more. Provide support for Windows 10/11 devices. Maintain accurate documentation of actions, solutions, and user communication. Promote best-practice cybersecurity habits and help users stay safe online. What Matters Most A genuine passion for customer service and supporting others. Confidence managing a high volume of calls with patience, clarity, and professionalism. Strong communication skills with fluent spoken and written English. A collaborative mindset and eagerness to learn and develop. Basic IT support experience (2+ years preferred). UK work authorisation and the ability to work on-site. Helpful (But Not Essential) Experience using Microsoft 365 admin tools. Basic networking knowledge (DNS, DHCP, Wi-Fi). Exposure to Windows Server environments. An interest in cybersecurity and modern IT best practices. Perks & Benefits Company pension Private health and dental care 25 days holiday + public holidays Phone allowance Commission opportunities Cycle to work scheme On-site parking Team events and social activities TPBN1_UKTJ