Job Title

Inside Sales Manager Location: Stoke-on-Trent (ST6) Salary: 35,000 37,000 Hours: 7am4pm MondayThursday, 7am3pm Friday Reporting to: Technical Sales Manager Whats in it for you? Stable MondayFriday hours with an early Friday finish A clearly defined progression pathway as the sales function continues to grow Opportunity to lead and shape a high-performing internal sales operation A collaborative environment where your ideas genuinely make an impact Involvement in continuous improvement and operational excellence Exposure to both sales and wider commercial strategy Supportive team culture with development and training opportunities The Role As our Inside Sales Manager, youll lead the internal sales team to deliver exceptional service, efficient processes, and clear commercial insight. This is a key role that strengthens the full customer journey from initial enquiry through to order completion ensuring professionalism, accuracy, and high customer satisfaction at every stage. What Youll Do Oversee quoting, contract review and order processing Improve sales operations to reduce waste and increase efficiency Monitor key sales metrics, preparing clear reports and forecasts Ensure consistent, professional communication with customers Work with marketing to support lead qualification and conversion Support external sales teams with key accounts and customer enquiries Identify opportunities for system improvements and cross-selling Contribute to team development, product knowledge and best practice What Were Looking For Experience in inside sales, sales operations or commercial support Strong communication skills with the ability to build excellent customer relationships Analytical mindset and confidence working with data to generate insights Commercial awareness and strategic thinking ability Excellent A-Levels; a degree or relevant qualification is desirable A proactive, solutions-focused approach with strong organisational skills Why Join Us? You will be joining a forward-thinking organisation where your contribution directly influences how the sales department develops. As the business grows, so will your own progression, with a clear pathway for development as the team and function expand. Your ideas will shape our sales operations and support sustained commercial growth. TPBN1_UKTJ