Job Title

Our client, a fast-growing, marketing agency based in Cheltenham, has an exciting new opportunity for a Customer Success & Support Specialist to join their team on a permanent basis due to business expansion. The successful Customer Success & Support Specialist will be someone who: Has 12 years of experience in software support, client services, or training roles Communicates confidently and builds strong, lasting relationships with clients Is methodical, detail-focused, and enjoys solving problems efficiently Has a genuine passion for travel, hospitality, and luxury experiences Is proactive, commercially aware, and thrives in a dynamic, fast-paced environment In this role, the Customer Success & Support Specialist will be responsible for: Delivering outstanding support to clients using the company's hospitality software solutions Managing and resolving support tickets promptly while following best practice procedures Installing, updating, and troubleshooting software, assisting clients with technical challenges Producing guides, tutorials, and knowledgebase content to help clients and internal teams Liaising with clients, internal teams, and third-party suppliers to ensure smooth operations Our client is offering the successful candidate a salary in the region of up to 30,000, along with benefits including pension, company events and generous holiday entitlement. If you are a motivated, client-focused professional who enjoys problem-solving and working in a collaborative team, apply now to explore this opportunity. Don't miss your chance to join a company that values culture, innovation, and growth. RE Recruitment act as a recruitment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application. COM1 TPBN1_UKTJ