Job Title

Customer Service Claims Advisor An exciting Full Time opportunity for a career minded Claims Advisor. You will have a focus on delivering a quality service during the claims process. Working in a small, professional team, you will bring excellent communication skills based on your employment experience. As a well-established Insurance Company, our client offers a fixed daytime working arrangement through Monday to Friday. Essential skills include Insurance Claims experience. Responsibilities for this position: Work proactively to process claims by contact with the client and the Service Providers Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims Developing a good relationship with all clients by providing a personal service Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim Be able to account for actions relating to claims by using methodical accurate data input methods Listening to and understanding the individual needs of each customer Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of health related claims Take required actions to resolve potential and existing complaints, escalating where necessary. Recording accurately all events / details and actions relating to specific individuals on the database. Ensuring copies of all documents and letters which are sent out/issued are retained on the client file Working as a team member, supporting colleagues and the Company Managing own workflow in a timely manner Having an understanding of how the functions of the role interlink and benefit that of other roles What You Can Expect: Regular Monday to Friday hours, no evenings, no shift work and no weekend work Access to Pension Scheme Attendance Bonus Great Annual Leave Benefit including additional family days Free Worldwide Multi Trip Travel Cover and discounted rate for family members Cash benefits linked to Personal Accident, Life Cover and Critical Illness Monthly Employee Rewards Scheme Commitment to Employee Learning and Development Access to Wellbeing Services and Discount Scheme Free tea, coffee and fresh fruit Friendly working environment in Peterborough convenient location close to the A1 Working Hours 08.45am to 5.15pm (Mon Fri No weekends or evenings) One Hour Unpaid for lunch and a 10 minute break in both morning and afternoon periods 21 holidays per year, increasing by 1 day for each complete calendar year In addition normal bank holiday entitlement Additional holiday (Family days) for Christmas Eve & Half day New Years Eve Additional Day Holiday on Birthday Attendance Bonus TPBN1_UKTJ