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Job Title: General ManagerCheck below to see if you have what is needed for this opportunity, and if so, make an application asap.Location: Knepp Estate, Dial Post, Horsham (applicants must be able to drive to the site as there is no public transport available)Salary: Salary details will be shared and discussed during the interview stageJob Type: Permanent, Full TimeKnepp is a pioneering 3,500-acre rewilding project in West Sussex, internationally recognised for its radical approach to restoring biodiversity and natural processes. Alongside our ecological work, the Wilding Kitchen & Shop is the public heart of the Knepp experience - serving food inspired by our landscape, championing regenerative produce, and connecting visitors to nature through exceptional hospitality and ethical retail.The Wilding Kitchen has recently been recognised by the Michelin Guide, a reflection of our team's dedication to honest, ingredient-led cooking and our commitment to showcasing the abundance that rewilding and regenerative farming can bring.About the role:As a key member of the team, you will manage and oversee the performance of the onsite restaurant and shop. Your key duties will encompass:Operations & PerformanceEnsure smooth daily operations with exceptional attention to service quality, safety, and efficiencyDevelop and implement systems and processes that improve consistency, productivity, and guest satisfactionOversee financial performance - managing budgets, forecasts, cost control, and KPIsMaintain excellent standards of presentation and functionality across the restaurant, shop, and shared spacesCustomer ExperienceEnsure every visitor receives a warm, knowledgeable, and memorable experienceChampion hospitality that reflects Knepp's authenticity and connection to natureCollaborate with the marketing and communications team to develop events, seasonal menus, and visitor offers that deepen engagementRetail & Supply ChainHelp sourcing and curation of retail and restaurant products that align with Knepp's principles - local, ethical, seasonal, and regenerativeHelp build strong relationships with local and regenerative suppliersOversee stock control, pricing, and merchandising to maximise sales and minimise wasteSustainability & ImpactHelp embed Knepp's sustainability ethos in all aspects of restaurant and shop operationsMonitor environmental impact and implement initiatives to reduce waste, energy use, and carbon footprintCollaborate with Knepp's wider team to integrate rewilding and regenerative food storytelling into the visitor experienceProject expansionTo advise and lead on new initiatives: Online shopCollaborationsCar parking chargesMarketingAbout youEssential:Proven experience in hospitality, restaurant, and retailStrong leadership skills with a demonstrated ability to manage, motivate, and develop diverse teamsExcellent communication and interpersonal abilities, with a customer-first mindsetSound financial management skills - budgeting, forecasting, and reportingGood knowledge, or willingness to learn about sustainabilityAbility to balance hands-on operational management with strategic leadershipExperience of reporting and interacting with family owners/board membersExperience in working as part of a large organisationStrong knowledge of employment law and employer responsibilitiesExperience of managing a team of 50+Must be able driveDesirable:Experience working within a purpose-led or environmental organisationKnowledge of regenerative agriculture, farm-to-fork supply chains, or sustainable retailExperience in event management, tourism, or rural hospitalityFamiliarity with Knepp's work and ethosEmployee Perks Benefits:Competitive salary (dependent on experience)KPI linked Bonus'Generous staff discounts & holiday allowanceOpportunities for professional development and engagement with Knepp's rewilding initiativesWeekly staff YogaGood work life balance, very few evenings, one weekend day off a weekA chance to play a leading role in one of the UK's most inspiring sustainability projectsFree camping at our award-winning campsiteComplimentary safari in our rewilding projectAccommodation a possibilityFree parkingPlease click on the APPLY button to submit your CV for this role. xjdpvnf Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UKCandidates with the relevant experience or job titles of: Restaurant Operations Manager, F&B Manager, Food and Beverage Manager, General Manager, General Manager - Hospitality, Restaurant Manager, Hospitality Manager, Retail Manager, Area Manager, Store Manager may also be considered for this role