Job Title

Social Care Customer Service OfficerPay: 17.29 per hourContract: Initial 3-month contract, starting ASAPLocation: Hybrid (County Hall, Oxford) 12 days per week onsiteWorking Pattern: Tuesday and Wednesday hybrid requirementDo you have the skills to fill this role Read the complete details below, and make your application today.About the RoleWe are seeking a Specialist Customer Service Officer to act as the first point of contact for adult social care enquiries. This critical role involves engaging with the public and liaising with partner agencies including medical professionals, police, and fire and rescue services. You will handle complex and sensitive information such as emergency service reports, safeguarding referrals, bed leaver reviews, and assessments for disability aids. You will also provide signposting to relevant Oxfordshire services in line with the Oxfordshire Way. The post requires confident navigation of multiple health and social care systems to ensure accurate, timely, and effective service delivery.The role demands strong communication skills, with the ability to explain complex information clearly across phone, email, web, and face-to-face channels. Professionalism, patience, and emotional resilience are essential, especially when supporting individuals who may be distressed, vulnerable, or facing challenging circumstances.Key Requirements:Strong understanding of adult safeguarding processes with the ability to identify concerns and act promptlyHigh level of emotional resilience when dealing with distressing or high-pressure situationsExcellent communication skills with the ability to simplify complex informationConfidence in navigating and switching between multiple health and social care databasesEmpathy, patience, and the ability to maintain professional boundariesAbility to interpret complex reports from emergency services and respond appropriatelySound judgment and the ability to remain calm, clear, and decisiveAdditional Information:This role involves regular exposure to sensitive and sometimes difficult information, including ambulance and emergency response reports. Applicants must demonstrate strong safeguarding knowledge and the resilience required to manage emotionally challenging material while maintaining professional standards.Why This Role Matters:As the first point of contact for many individuals in vulnerable moments, you will play a vital role in upholding dignity, safety, and respect within Oxfordshires adult social care services. Your ability to combine empathy with practical decision-making will directly influence the quality of support people receive at a critical time.To find out more information please contact Lily at Recruitment is done in line with safe recruitment practices. xjdpvnf We are an equal opportunity agency.