Job Title

STUDIO & COMMUNITY MANAGER - BOW / BARKINGConsidering making an application for this job Check all the details in this job description, and then click on Apply.Salary: 30,000 - 35,000 DOEBonus: Eligible (details shared at offer stage)Hours: Full-time, 40 hours per weekLocation: MAKE IT Bow or MAKE IT BarkingReports To: Head of OperationsABOUT MAKE ITMAKE IT unlocks hidden spaces and transforms buildings into engines of creativity. We create workspaces and cultural hubs where entrepreneurs, makers and independent businesses connect, collaborate and grow. Partnering with local authorities, landlords, developers and investors, we reimagine vacant buildings to deliver social value, community impact and new opportunities for emerging talent. Our model spans space design, asset refurbishment, enterprise sourcing, cultural programming and day-to-day operational management. Were a small team with big plans. Our spaces bring together ambitious people who want to do things differently - and as MAKE IT grows, were building a team who want to grow with us.TEAM CULTUREAt MAKE IT were a small team with big plans. Were creative, hands-on and building something long-term, not chasing quick wins. We want people who care about great spaces, great service and great community - and who thrive in a team where everyone rolls up their sleeves. We back ideas, we value action, and we look out for each other. Were supportive, honest, human, and we take pride in how our spaces look and feel. If you want to help shape the future of a growing company - and grow with it - youll fit right in.THE ROLEWere looking for friendly, organised and people-focused Studio & Community Managers to run the day-to-day operations of our MAKE IT Bow or MAKE IT Barking sites.This is a hands-on role at the heart of our spaces - part host, part organiser, part problem-solver and part brand ambassador. Youll keep the building looking great, support our members, deliver tours, run events, and help bring community and culture to life onsite.Youll work closely with:Head of Operations - operational standards & building performanceHead of Sales & Partnerships - tours, enquiries 'sales readinessHead of Marketing & Business Development - onsite brand activation, content & eventsIf you enjoy variety, people, organisation and taking ownership, this is a hands on role where you will:Be the welcoming face of MAKE ITSupport our members with day-to-day needsMaintain high standards across the buildingDeliver tours, hire space bookings and support the sales pipelineBring community and brand activity to life onsiteSolve problems quickly and calmlyHelp ensure the workspace feels vibrant, warm and inspiringThis role is perfect for someone who loves being around people, enjoys keeping things running smoothly, and wants to be part of a friendly, creative and community-focused team.WHAT YOU'LL DOMember Experience & CommunityBuild warm, supportive relationships with membersWelcome guests and maintain a friendly front-of-house presenceHandle queries and resolve issues with clarity, empathy and professionalismPlan, organise and deliver member events and community momentsOperations & Building ManagementComplete daily building checks and maintain high presentation standardsCoordinate contractor visits, repairs and maintenanceEnsure all H&S, fire safety and compliance tasks are completedKeep the building clean, safe, organised and energisedTours & Sales SupportDeliver engaging, confident tours for prospective membersEnsure the site is always tour-ready and looking its bestProvide the Head of Sales and Partnerships with accurate building information and updatesSupport hire space enquiries and viewingsMarketing & Brand ActivationAssist the Head of Marketing and Building Development with onsite content capture and brand momentsMaintain signage, posters and visual presentationSupport events, workshops and cultural activationsAdministration & SystemsUse Nexudus for bookings, member info and building tasksUse Google Workspace for daily coordinationSupport onboarding/offboarding and access managementKeep logs, checklists and reports accurate and up to dateWHAT YOULL USEPaxton access control systemNexudus workspace management system used for bookings, member management, occupancy visibility and operational coordinationGoogle Workspace (Docs, Sheets, Drive, Calendar)Canva, Adobe Express or similar creative toolsMailchimpCRM, analytics dashboards and basic reporting platformsInternal communication toolsWHAT YOU'LL BRINGExperienceExperience in a customer-facing role such as hospitality, coworking, events, retail or community spacesExperience in workspace or creative hubs is a bonus (but not required)Experience delivering great service in fast-paced environmentsSkills & BehavioursWarm, friendly and confident with peopleOrganised, proactive and reliableStrong communication and problem-solving skillsTakes pride in presentation and detailCalm under pressure, solutions-focused and adaptableEnjoys being hands-on and at the centre of a lively communityComfortable working independently and taking ownershipREPORTING LINESReports to:Head of OperationsWorks closely with:Head of Sales & Partnerships - tours 'sales supportHead of Marketing & Business Development - brand activation, events & contentStudio & Community Manager peers - consistency across sitesLine manages:NonePERKS & BENEFITSAnnual Bonus SchemeA performance-linked annual bonus recognising great work and contribution to the business.33 Days Holiday inclusive of Bank HolidaysPlus one additional day for every year of service, and an additional day off on your birthday - because life outside work matters too.Two Team Days Off a Year A full-team Summer Day and Winter Day where we close shop, step out together and reset as a group. Plus, an additional two full-team activity evenings out per year.600 Annual Wellbeing Package in partnership with Heka Support for your physical and mental wellbeing, including access to resources and activities that help you stay healthy and balanced.Free Use of All MAKE IT FacilitiesEnjoy complimentary access to our current and future workspaces, studios and communal areas - perfect for your own projects.Access to the MAKE IT Community & EventsBe part of a vibrant creative network with regular events, workshops and community moments.Professional Development OpportunitiesAs MAKE IT grows, so will you. We invest in development, training and the chance to take on new responsibilities as we scale. xjdpvnf HOW TO APPLYPlease send your CV and a short message telling us why youd be a great fit for MAKE IT to: Applications will be reviewed on a rolling basis.