Job Title

Customer Success Manager North Derbyshire £25,000-£30,000 (competitive based on experience) + bonus This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight Description of the role: - Travel to customer sites across the UK - Install company hardware where required (tablets, tablet scanners, etc.) - Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup) - Deliver hands-on training to mechanics, workshop managers, office staff, and drivers - Ensure the customer is fully operational before leaving site - Provide go-live day and post support - Gather feedback and relay it directly to the development team - Support customers in the first month post-installation with practical guidance This role suits someone who prefers: - Working from home - Being on the road - Practical hands-on work - Training people - Seeing customers successfully adopt and use the system - High-energy environments like workshops, depots, and transport yards About you: - Very confident in face-to-face customer environments - Strong SaaS onboarding experience (can be trained) - Ability to train end users with varied technical ability - Problem-solving mindset - Not management-focused - purely delivery-focused but self managed - Full UK driving licence (essential due to site travel) Additional Information/Benefits: - Competitive base salary in line with skills and experience - Bonus on each customer success - Quarterly company team bonus - Commission on upsells, sole demos and setups etc JBRP1_UKTJ