Job Title

Job DescriptionWe have an amazing opportunity available for a passionate and experienced eCommerce individual to make a difference at Kraft Heinz. The ecommerce channel is a key channel for Kraft Heinz, and we are accelerating our growth by disrupting the market. We are looking for an exceptional individual to look after our Direct-to-Consumer business alongside supporting Amazon. Get ready for a lot of exposure to internal and external stakeholders. Growing our direct-to-consumer business Heinz to Home will be your main responsibility but you will also support fast-growing Amazon accountKey responsibilitiesFull P&L ownership for Heinz to Home D2C site (revenue, margin, promotional impact, CAC/LTV).End-to-end responsibility for acquisition, conversion and retention.Manage the commercial and technical partnership with THG (platform roadmap, SLAs).Define and own CRM and paid media strategy across the customer lifecycle.Collaborate with marketing to drive product and website innovation and creative execution.Ensure financial controls and forecasting in partnership with finance; reconcile THG invoices/fees.Coordinate cross-functional teams kitchen (product), digital, internal studio and supply chain.Maintain product availability and on-site SKU health with supply chain.Drive best-in-class customer satisfaction (CX ownership, returns, complaints).Develop and run a test-and-learn program to optimize the funnel and merchandising.Support Amazon content strategy, commercial activities and marketplace tactics.Qualifications & ExperienceExpert in driving growth for direct-to-consumer platforms, with deep expertise in acquisition, conversion and retention strategies.Proven ability to manage complexity across multiple departments and channels.Exceptional analytical skills with a strong track record of translating data into actionable insights.Commercially and financially astute.Creative thinker with a rapid test-and-learn mindset and strong bias for experimentation.Professional AttributesCommunication SkillsAt Kraft Heinz you’ll easily be exposed to senior management, no matter your level. Therefore, it’s important you have excellent communication skills, to deal with all kinds of different stakeholders.Commercial SenseYou don’t only want to win; you hate to lose. You’re always seeking for opportunities to expand your business and create more savings, while over delivering your targets. Result drivenYou don’t only focus on your own results, but always do what’s best for the company.Empathy – listening to the customerYou’re known for your empathy. You listen more and talk less, and therefore truly understand your customer. With that mindset you create commercial chances to optimize the customer experience.High pressure You don’t get easily stressed by pressure, on the opposite, a demanding and dynamic environment is what keeps you energized.What We Offer YouAn ambitious employer with an industry-recognised career development pathwayA meritocratic, pay for performance approachA fun, collaborative office culture that celebrates good food and good times with regular events and socialsAn active network of Business Resource Groups, sponsored by leadership, that promote education, celebration, & allyship, helping to create an inclusive work environmentFlexible and hybrid working approach, including ability to work from abroadFamily-friendly; market leading parental leave benefits 'sponsored nursery schemeEmployee discount on Heinz products!Wellbeing Private medical cover & Digital GPComprehensive Life Assurance & Group Income ProtectionExclusive gym discounts & cycle to work schemePremium membership to Calm AppA variety of amazing sports teams & clubs!3 volunteering days per year (e.g. Soup Kitchen, Magic Breakfast)As a Disability Confident employer, we are happy to accommodate any reasonable adjustments you may need during our screening and interview process.Location(s)London - The ShardKraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.