Job Title

PositionChristian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.Job responsibilitiesCustomer ServiceLead by example, mentor and support team development through sharing sales techniques to help colleagues achieve their targetsTo greet, serve and advise customers giving the highest standard of customer service at all times.Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targetsCross sell between departments to support link sales and client interaction with all Dior universesOversee the Visual Merchandising of your department, optimising commerciality at all opportunitiesDeal effectively with customer complaints by liaising with the Line Manager where necessaryProductFollow all stock control proceduresEnsure the management of stock control for your departmentSupport the management of back office operationsCoordinate stock takes for your departmentUnderstand and produce action plans for depreciated stockProduce action plans for slow moving stockPeopleTo assist in incorporating new staff members into the team and guide new members of the teamBe present on the shop floor in order to support and motivate the teamProvide the link between the team and ManagerConduct training sessions with the team on productSupport with developing and mentoring the team, reviewing individual performance and proposing development plansHold Sales Consultant touchbase meetings as requested by ManagementOtherSupport the team to maintain the highest standards of housekeeping and display within the boutiqueTo be conversant with selling systems, cash and credit and exchange procedures.To maintain the highest standards of housekeeping and retail standards within the storeTake all actions necessary to maximise security and prevent theft of productTo ensure that the Boutique operates in accordance with the Company administration systems and procedures to minimise lossesParticipate in team meetings and make a positive contributionTo carry out any additional duties as directed by the management team.ProfilePrevious experience at Supervisor level within luxury fashionExcellent communication and relationship building skillsAn existing client book (preferred)A passion for Christian Dior and our collectionsStrong knowledge of fashion and trendsFluency in a second language (preferred)Additional informationMust be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility.