Basildon Pipps HillAre you ready to lead the way in delivering exceptional veterinary care and services? We're seeking an Operations Manager to take responsibility and charge of the day-to-day at Basildon Pipps Hill.Your role will be pivotal in ensuring the seamless operation of our practice, from managing resources to compliance and budgeting, all while contributing to our ambitious business strategy. If you're a dedicated leader with a passion for excellence, we want you on our team.About UsYou will be joining our current team of 2 Practice Owners, 5 Vets, 1 Head RVN, 1 Deputy Head RVN, 5 RVNs, 2 SVNs, 2 VCAs, 7 CCAs.With such supportive front of house, this allows you to really focus on your role. We hold a variety of individual interests within the team and encourage these interests to be explored.We are based inside Pets at Home on the busy Pipps Hill Retail Park, which is home to a variety of different shops, so always opportunity for a bit of lunch time retail therapy! There is free onsite parking and convenient access to major transport routes, we’re under an hour away from London, and 20 minutes from Southend-On-Sea, which means you’ll never be short of things to do on a day off.We see a real variety of cases and perform lots of orthopaedic procedures in-house, including patella luxation, fracture repairs, cruciate surgeries with TPLO and a wide variety of soft tissue surgeries. We work in a purpose-built practice with state-of-the-art equipment including digital X-ray, flexible and rigid endoscopes and easy access to a 16 slice CT scanner.Key ResponsibilitiesDriving the operational delivery of our five-year business strategySupporting company-wide initiatives in sustainability and diversityLeading and developing our practice management teamManaging team performance through meetings and one-to-onesOverseeing practice communicationsManaging the practice's P&L and supporting budget deliveryHandling practice procurement and equipmentBeing accountable for joint venture financeSupporting client service and clinical teams to optimise service, capacity and profitabilityImplementing health and safety policiesEnsuring compliance reporting and record-keepingLiaising with Group Facilities for maintenanceSupporting mandatory training compliancePrioritising customer satisfaction and the client journeyEnsuring quality out-of-hours and referral servicesAbout YouDemonstrated operational excellenceStrong operational leadership skillsExceptional communication, influencing, and negotiation skillsExcellent organisational and time management abilitiesStrong interpersonal skills and a passion for peopleProficiency in ITPrevious budget management experiencePeople management experienceAbility to build credibility through a hands-on approachAdaptability to new environments and industriesProactive with a can-do attitudeThis is a full-time on-site role working Monday – Friday for 40 hours per week (no weekends required).We can offer youAn attractive salary of circa £50,000 (Dependant on experience)Access to private health insuranceA contributory pension schemeA generous CPD allowance5.6 weeks initial holiday, rising to 6.6 weeks after 2 years’ service!In-house career development opportunityPaid membership feesAccess to the reward hub which has colleague discounts and 20% discount at Vets for Pets, Pets at Home and the Groom RoomIf you'd like any further information about this vacancy, the practice or our company please contact Rachel from our Talent Acquisition team via email; for an informal and confidential conversation.Alternatively, you can submit your application directly to us now and somebody will be in touch with you to discuss this further. We look forward to hearing from you!Location: SS14 3AFWe are an Equal Opportunities Employer!Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Job Title
Operations Manager