Job Title

Tech Manager (MSP) A truly exciting opportunity has arisen for an experienced IT Support Technical Manager to join a national IT Support and Telecoms company based in the Petersfield area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees. We are keen to speak with exceptional individuals who are self-motivated, results-driven, and possess proven technical expertise within the IT and Telecoms sector. This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader. Main Responsibilities for the successful Tech Manager: Manage the team of technicians on a day-to-day basis, including scheduling and ensuring consistently high levels of service delivery to clients Manage and support client IT hardware, software, and network infrastructure. Actively support and manage the onboarding of new clients, taking ownership of the technical setup and transition . Build strong working relationships with new, existing, and prospective clients through a proactive, service-led approach . Attend client sites as required, using a company pool car, to deliver practical, on-site technical support . Deliver remote and telephone-based support alongside the technical team . Deliver first-class technical and server support across all client accounts Stay up to date with emerging technologies and provide training and guidance to the team Monitor departmental performance and produce reports against agreed KPIs Act as an escalation point for both clients and technicians. Partake in a periodic personal development process, and training, to build on your existing skills and expertise. Main requirements for the successful Tech Manager: Ideally 5+ years experience within the IT support industry Proven experience working across varied IT environments and diverse client sites ITIL v4 certification (or working knowledge) Strong working knowledge of Microsoft Server environments (2003 to current versions) In-depth knowledge of Microsoft 365, including support, implementation, and migration A hands-on, collaborative team player who leads by example Forward-thinking with a proactive and innovative approach to problem-solving Strong ability to build and maintain effective working relationships with clients Full UK driving licence, with the ability to attend client call-outs (company pool cars provided) Comfortable taking responsibility, including acting as a key holder when required Positive, professional, and upbeat attitude Genuine passion for technology, continuous learning, and development What we offer to the successful Tech Manager: Negotiable Salary 40,000-50,000 per annum+ Bonus Monday to Friday- office based. Unrivalled career development prospects and opportunity to progress. Pension and Holiday ( 20 days + bank holidays + allowance to purchase extra holidays and carry to following year). Gym attendance is paid up to 50% per month (up to 50). 50% paid up to 100 for one off physical challenge events e.g. tough mother, marathon etc. Up to 2 full volunteering days per year (prior notice and permission). Day off for your childs first day at school. Your birthday off paid. If you are driven and resilient professional with a desire to progress and be part of fantastic team, then this role is for you! Please do get in touch with us for more details ! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ