Job Title

Claims Technician TT ClubFunction: ClaimsRole: Claims TechnicianReports to: Regional Claims Director [Deputy Claims Director] Overall Objective of Role: To support claims executives with technical and administrative back-up, in order that they may deliver a quick and accurate service. To be involved with team claims handling over time as led by the Regional Claims Director.Main responsibilities:To undertake all Claims administration.Good working knowledge of claim systems and claims reportsWorking alongside staff to assist on the administration of more complex claims in order to build experience.Learning about policies and procedures of the TT Club as well as IT applications.Gaining an understanding of loss prevention,.Regularly attending internal training events and as well as some external events.Developing productive relation through and assistance with account management tasks. Person Specification:Organised and enthusiastic individual with excellent attention to detail and ability to prioritise.Good communication skills both verbal and written.Ability to develop relationships with key stakeholders.An good customer service focus.Flexible and adaptable with ability to work under pressure.A team worker but also able to work on own initiative.Self-motivated with good problem-solving skills and an acquisitive mind-set looking to enhance their knowledge base further.Good IT skills – both bespoke systems and Microsoft and particularly excel.Experience of marine insurance (liability and marine/non-marine property) is an advantage.Knowledge of the marine mutual sector and/or understanding/experience of the marine transport market is an advantage.Awareness of current regulatory environment/compliance issues.