Job Title

Location: Crawley/Gatwick based JOB PURPOSETo manage a portfolio of residential apartment blocks, predominantly in Sussex and Surrey.You will be based in SHW’s Crawley/Gatwick office, as part of our expanding South Coast Block Management Department, and will be reporting direct to clients and to the Head of the South Coast Block Management department who oversees block management services from both our Brighton, Crawley/Gatwick and East Sussex offices.The postholder will also be responsible for enhancing client relationships by referring other SHW services where appropriate.DIMENSIONSa) Financial dataTo oversee, maintain and enhance fee income levels from the portfolio, and assist the head of department with annual and half yearly budgetary reviews.To take responsibility for all financial information relating to your portfolio being correct and up to date on the Qube management software.b) Total number of employees for whom you have line responsibilityNone, though the department has Property Management Administrators.c) Other dataTo take responsibility for all non-financial information relating to your portfolio being correct and up to date on the Qube management software.KEY RESPONSIBILITESDuties will include the full range of residential property management services to clients including:Overall responsibility for providing management service on the portfolio in accordance with statute, RICS and ARMA codes of practice, the lease terms, SHW’s quality assurance procedures and the Management AgreementRenewing appropriate insurance policies and liaison with the brokers and loss adjusters in the event of claimsTake responsibility for Health & Safety in respect of your portfolio, and make appropriate and timely recommendations to clientsUndertaking site visits and inspections as per the Management Agreement and when further inspection is necessaryTo ensure compliance with the service charge provisions of leasesTo produce draft service charge budgets for client approval, with multiple-schedules where applicable and to ensure appropriate allocations for expenditureProduction of year end accounting services in good time, in co-ordination with ourProperty Management Accounts Department and external accountantBe aware of the limitations of the lease and make appropriate recommendations to clients in good time so that sufficient funds are available at all timesMaintain awareness of lessees’ debts and co-ordinate internal actions with SHW’s CreditControl Department, and with your line manage consider when to recommend the appointment of solicitors for recovery actionEnsuring a good level of customer care is provided to clients and lesseesGeneral property management advice and Landlord & Tenant Act adviceAttendance at client meetings and regular formal and informal client liaison and reportingWhere above a threshold agreed with the client, to obtain more than one quote for works and to report these to the client with recommendationSupervision and re-tendering of maintenance contracts with particular emphasis on performance and value for moneyCompliance with section 20 procedures and co-ordination of major worksCo-ordination with SHW’s Building Consultancy Division and/or external consultantsCo-ordination with SHW’s Company Secretariat DepartmentSupervision of any on-site staffBe familiar with the Management Agreements, the extent of the appointed role and when additional fees are chargeableOversee and maintain income levels on the portfolio and assist with new business enquiriesAssist head of department with annual and half yearly budgetary reviewsDeputise in the absence of others in the department and provide support to the wider teamSeek to enhance client relationships by referring other SHW services when appropriateParticipate in departmental strategy and service standard deliveryCOMMUNICATIONS & WORKING RELATIONSHIPSInternalSouth Coast Block Management Department (in Brighton, Crawley/Gatwick and East Sussex)Property Management Accounts Department (based in Brighton)Building surveyors in our Building Consultancy DivisionCompany Secretariat Department (based in East Sussex)Other departments based in our officesAttendance at internal SHW Business meetingsExternalClientsLessees and occupiersOn-site staffService providers, including utility providersAccountants and solicitorsInsurance brokers and loss adjustersAttendance at network events to make contact with other professionalsKEY PERFORMANCE INDICATORSLevel of management fee income and other income, for example s20 consultations and licencesProfessional conduct and complianceRecord keepingKeeping on top of H&S action pointsPresentation and timeliness, regarding meetings and in preparation of service charge budgets etc.Willingness to seek advice and ability to judge when necessaryLevel of supervision requiredNature of any complaints receivedClient and colleague feedbackPERSON SPECIFICATIONKNOWLEDGE, SKILLS AND EXPERIENCE REQUIREDA minimum of three years of Residential Block Management experienceIRPM qualification desirableWell organised team player with the ability to prioritise a varied and growing workloadAbility to use own initiativePatient and empathetic, whilst clear of the extent of the role defined by the Management AgreementA good confident communicatorAbility to build a relationship of trust with colleagues, clients, leaseholders and contractorsWillingness to develop a career at SHW with a view to taking on further responsibilities and promotion in the futureAble to visit sites to meet clients and tenant is essentialWorking knowledge of Qube is preferredSHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment.By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy | SHW