Job Title

Hello! We're Teya.Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.At Teya we believe small, local businesses are the lifeblood of our communities.Were here because we dont believe theres a level playing field that gives small businesses with a fighting chance against the giants of the high street.Were here because we see banks and legacy service providers making things harder for them. We dont think the best technology or the best service should be reserved for those with the biggest headquarters.Were here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.Become a part of our story.Were looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.Your MissionWe are seeking a proactive, hands-on Customer Relations Leader with a strong foundation in Customer Operations and the strategic mindset to evolve into a Customer Relations Leadership role. As Teya moves from a start-up to a scale-up, we need someone who thrives in fast-changing, unstructured environments and brings clarity, structure, and momentum to the team.In this role, you will lead our growing Customer Relations team, both in-house and outsourced in South Africa ensuring world-class support for our merchants. Youll drive operational excellence while shaping our support function to scale, owning everything from day-to-day execution to process improvement and team development.Were looking for someone with the resilience and adaptability to lead through ambiguity, the operational discipline to deliver measurable results, and the people skills to build a high-performing and mission-aligned team.To Do That, Were Looking For Someone ToLead and manage a hybrid Customer Relations team (internal and outsourced) with a focus on South Africa operationssetting clear expectations, driving performance, and ensuring alignment with business goals.Operate with a start-up mindsetrolling up your sleeves, identifying gaps, building structure where needed, and adapting quickly as priorities shift.Define, implement, and improve routines, tools, and metrics that help us scale without compromising on quality.Provide coaching, feedback, and structured training to help team members grow in their roles and careers.Coordinate communication across the team, ensuring everyone is informed, aligned, and working toward common objectives.Maintain and elevate quality standards in every merchant interactionmaking sure support is consistent, empathetic, and effective.Manage scheduling, escalations, and hands-on support when needed, ensuring smooth daily operations.Identify inefficiencies and pain points, then work cross-functionally to propose and implement solutions that improve both the agent and merchant experience.Champion a culture of accountability, collaboration, and continuous improvementin a team thats rapidly growing and evolving.Your StoryRoleYoull be expected to lead by example, balance execution with management, and always keep the customer experience at the heart of your decisions. To succeed in this role, were looking for someone with:Proven experience in customer operations or customer support leadership in a high-growth or start-up environment.Comfort and capability working in ambiguous, unstructured settings, you bring order and direction where others see chaos.Demonstrated success managing or collaborating with outsourced teams, ideally across geographies (South Africa experience is a plus).A track record of developing people, through coaching, mentoring, and structured learning.Strong operational mindset, you know how to build and monitor KPIs, track performance, and manage the moving parts of a customer-facing team.Clear and confident communicator, able to align stakeholders, influence change, and keep teams engaged and informed.Problem-solver who thrives on finding simple solutions to complex issues.A people-first, mission-driven mindset, youre motivated by helping small businesses succeed and passionate about building strong, values-aligned teams.The PerksPhysical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition appsOur company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and supportCycle-to-Work SchemeHealth and Life InsurancePension Scheme25 days of Annual Leave (+ Bank Holidays)Office snacks every dayFriendly, comfortable and informal office environment in Central LondonTeya is proud to be an equal opportunity employer.We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. xjdpvnf We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the applicationwe encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.