Job Title

Mooregate | Management | Permanent | Full Time Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.40 hours per week Up to 45,000 per annum Nuffield Health is the charity thats building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes well do whatever it takes to look after the UKs wellbeing. It starts with passion and commitment to quality. It starts with you.Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.As our Customer Experience Manager you will;Set standards for customer experience across the whole customer journeyWork with Business Insights to ensure that the customer feedback and insights are collected and presented in a useable formatSet measurement framework for lead and lag indicators of customer experienceLiaise with stakeholders across the business in support of key performance outcomesDrive key commercial lines across the Wellbeing CentreDeputise for the General ManagerTo be successful, the Customer Experience Manager needs to be naturally collaborative, work well with others and influence using verbal and written communication along with having;Honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development.Demonstrable knowledge, skills and experience in the field of Customer experience and Customer Journey design.Good understanding of developing trends in customer experience, expectations and segmentation.Helping you feel good.We want you to love coming to work, feeling healthy, happy and valued. Thats why weve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of whats important to you.Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). xjdpvnf So, its a good idea to apply right away to ensure youre considered for this role.It starts with you.