Job Title

Colleague Resolution AdvisorNot sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.- Milton KeynesAbout MIBAt MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads.Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until thats accomplished, were here to compensate victims quickly, fairly and compassionately.Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over 400 million in compensation to support victims rebuild their lives.About the roleIn this pivotal role, youll provide strategic support on employee relations matters, guiding managers and resolving issues constructively.Youll champion our dispute resolution framework, coach leaders, and help shape inclusive practices that foster a positive culture.If you thrive on making a real impact and building strong relationships, this is your opportunity to help us embed fairness and collaboration at the heart of everything we do.Key responsibilitiesProvide first-line advice and guidance to managers and employees on ER matters including disciplinary, grievance, performance, and absence management, with autonomy to lead standard cases through to resolution.Support the Senior ER Specialist in managing complex cases and investigations, contributing to strategy and resolution planning.Lead the development and continuous improvement of ER policies, procedures, and toolkits, ensuring alignment with best practice and organisational values.Maintain accurate and confidential records of ER cases and outcomes, and ensure data is used effectively to inform decision-making.Monitor ER case trends, analyse data, and escalate recurring issues or risks with recommendations for proactive interventions.Design and deliver ER-related training and capability-building sessions for line managers, supporting a shift toward confident, values-led resolution practices.Apply and embed the organisations dispute resolution framework to support fair, timely, and constructive resolution of workplace issues, escalating complex cases as appropriate.Collaborate with HR Business Partners and other stakeholders to ensure ER practices are aligned with broader HR and cultural transformation strategies.Stay informed of changes in employment legislation and ER best practices, contributing to internal knowledge sharing and continuous improvement initiatives.Skills and ExperienceStrong communication skills, with the ability to influence, coach, and negotiate confidently across all levels of the organisationCIPD qualification (Level 5) or equivalent experience in a senior HR or ER advisory capacityExperience in managing a range of employee relations from initiation to resolution, ensuring compliance with employment law and organisational policies. xjdpvnf High level of computer literacy (MS Office), with experience using HRIS and case management systems for documentation and reportingDemonstrated ability to manage confidential and sensitive information with discretion and professionalismExcellent attention to detail and a commitment to delivering high-quality, accurate workTakes ownership of actions, deliverables, and outcomes, with a proactive approach to problem-solvingWorks independently with confidence, showing initiative and sound judgement in complex situationsBuilds strong relationships and demonstrates empathy, inclusion, and cultural awarenessAnalyses ER data and case trends to identify risks, inform decisions, and support continuous improvementDevelops practical, values-led solutions to a range of employee relations challengesNavigates complex problems with clarity and strategic insightThrives in a fast-paced, high-volume environment, maintaining focus and resilience under pressureJob Title: Colleague Resolution AdvisorSalary: 40,000Grade: 11Working Hours: 35 hoursIT kit supplied to you320 (before tax) start up allowanceHybrid working (2 days in the office per week) from our Milton Keynes office, MK14Other Benefits include:Contributory Group Stakeholder Personal pension schemeLife AssuranceEmployee Incentive Scheme25days holiday (plus public holidays)Holiday purchase schemeSports and Social Club24/7 Employee Assistance ProgrammeFree access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave1 volunteer day each year and charity matched funding schemeWe believe in a workplace where everyone can be themselves.Through our different ideas, personalities and experiences, we redefine what is possible every day.And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB.A place where you can bring your best self to work every day.So, if you think big, love a challenge and want to make a difference to peoples lives, we want to hear from you.