Job Title

Your new company This company is a national facilities management consultancy who specialise in the commercial office sector, working with a wide range of clients who vary in size from small independents to large-scale blue-chip brand names.Their expertise covers Consultancy on FM service delivery model, Workplace Management across all soft and hard services as well as other bespoke customer services, Office Relocation, Office Fit-out and refurbishments. Your new role This is a full-time permanent position based on-site in their clients new large modern office in Belfast City Centre, which will be occupied by c.300 of their staff. You will report to the Regional Facilities Manager who is UK mainland based and work onsite alongside another Facilities Coordinator. As the Facilities Coordinator, you will oversee the service lines for Cleaning, Maintenance Contractors, Helpdesk, Vending Machines and Teapoints, Stationary, Printing & Scanning, Waste & Recycling, Pest Control, Washroom and Washroom suppliers, Storage and Health & Safety. You will be responsible for: Facilitating successful and productive working relationships between all key stakeholders, end users, the wider FM team and its service providers. Support the Facilities Manager in acting as the interface between the core business and the FM providers, and as a filter for requests for change from both parties. Support the development and implementation of changes to contracted services to improve service quality, which reflects best practice FM. Working with the Service Providers in pursuit of opportunities for mutual benefit and shared investment (e.g. joint training initiatives), gain-share and innovation. Assist with the monitoring, auditing and checking of the currency of the Service Provider's quality management, performance monitoring and management information systems. Ensure that the Service Provider monitors its own service delivery in accordance with its quality management regime. A full job description is available on request. What you'll need to succeed At least 2 years experience in a similar role within FM At least 2 years experience of supplier / subcontractor management with performance monitoring Good working knowledge of standards and legislation as applicable to the FM market Working knowledge of Stationery and Printed items Working knowledge of Contract Cleaning Working knowledge of Reprographics Proven Customer Service skills gained in a corporate environment Broad understanding of Soft Services including: Mailroom, Archiving, Pest Control and Vending What you'll get in return This is a superb opportunity to join a relatively new Facilities Management Consultancy who prioritise the professionalism of their service, train and support their staff, while offering career progression as their business continues to grow. Salary 27,000 to 29,000 25 days annual leave plus statutory holidays. Pension contribution matched up to 5%. Employee Assistant Programme. Summer and Winter team weekend away trips. What you need to do now If you're interested in this role, contact Michael Dickson on 02890446900 or click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ