Job Title

UnderwriterA leading organisation is seeking an experienced Underwriter to strengthen its Life and Pensions Administration team. This role is pivotal in assessing customer applications across multiple product types, ensuring fair, accurate decisions and delivering excellent customer outcomes. You'll act as a trusted expert in medical underwriting, combining strong communication skills with compliance and accuracy to support both customers and colleagues.Key ResponsibilitiesAssess customer applications and medical information within approved authority limitsCommunicate clearly with customers and third parties, including vulnerable customers, both verbally and in writingMake outbound calls to gather medical details and interpret them alongside policy terms and conditionsWork efficiently to support service levels and performance metricsManage Conduct Risk and Consumer Duty requirements to ensure positive customer outcomesSupport audits, post-issue accuracy checks, and licensing processesShare knowledge and expertise to support less experienced team members, fostering a collaborative and high-performing environmentSkills & ExperiencePrevious medical underwriting experience preferredStrong telephone skills, including questioning techniques and managing customer expectationsAbility to interpret complex medical information and apply sound judgmentKnowledge of relevant legislation, FCA principles, and Consumer Duty requirementsCompetence in underwriting systems, databases, and Microsoft Office applicationsProactive problem-solving skills with adaptability to changing circumstancesSelf-motivation with a drive for continuous learning and professional developmentBenefits33 days holiday including Bank HolidaysAnnual discretionary bonus scheme eligibilityPersonal and career development opportunities with scope for progressionAccess to discounted shopping platforms, saving money on everyday goods and servicesCycle to Work Scheme and interest-free season ticket loansComprehensive wellbeing programme, including Employee Assistance supportPolicies supporting key life moments such as Carer's Leave, Foster Leave, and Retirement LeaveContributory pension scheme with matched contributions up to 6%, plus Group Life Assurance and Income ProtectionIdeal CandidateA proactive professional with a passion for customer service and accuracy. You'll thrive on interpreting complex information, be confident engaging with customers and colleagues, and have the drive to deliver fair outcomes. This role offers significant scope for growth, with opportunities to expand responsibilities and develop your career within a supportive environment. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason,please let us know when you apply or talk to the recruiters directly so we can support you.TPBN1_UKTJ