Job Title:Customer Service Representative Hours: Full Time40 hours Mon-Fri + Saturday mornings on a rota basis Benefits: 30 days holiday (including bank holidays)Company pension schemeEmployee discount schemeFunded Summer and Christmas eventsCycle to Work SchemeDiscountedcarhire ratesAre you looking to start a career or looking to retrain? Whether you havepreviousexperience or not-we will have a role for you! The Role: As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be toassistcustomers with renting, returning, and resolving any issues they mayencounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service. Main Duties Identifyand exceed customer requirementsEnsure all administrative tasks are completed dailyCoordinate andfacilitatethe delivery and collection of rental vehicles to and from designated locationsEfficiently manage the rental process, including verifying customer information, processingpaymentsand accurately completing rental agreementsMaintain a full understanding of retail rental proceduresConsistentlycomply withthe Thrifty processAnsweringphone calls and responding to emailsDevelop in-depth knowledge of each product to maximize customer experience andidentifyincremental sales opportunitiesWork within Service Level Agreements to ensure the branch meets all its KPI objectivesUndertakeadditionalduties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.Skills, Experience, and Qualifications Required Excellent customer service and communication skillsStrong administrative skillsProficient computer skillsA full driving license (held for at least 12 months).About us: Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue toremainat the heart of everything we do! APPLY NOW and joinus!TPBN1_UKTJ
Job Title
Customer Service Representative