Our client is a specialist software provider, looking for a Customer Support Executive to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment. Key Responsibilities Triage inbound support tickets and route to the correct technical teams Answer inbound customer calls and direct enquiries appropriately Provide clear, professional customer communication Log and document customer interactions accurately Support customers with general software-related queries Skills & Experience Essential: Customer service or support/helpdesk experience Excellent verbal and written communication skills Strong telephone manner Team-oriented, reliable, and customer-focused Desirable: CRM or telephony system experience SQL, reporting tools, or XML knowledge Second language (German, Spanish, or French) Familiarity with HubSpot and Aircall is a plus Benefits 25,000+ salary (depending on experience) Hybrid working (2 days office / 3 days home) 24 days holiday + bank holidays Pension, healthcare & gym discount Free parking, laptop provided Bonus, social events & additional perks Working Hours 37.5 hours per week 8:00am4:30pm (1-hour lunch) First 3 months: 3 days per week in the office for onboarding TPBN1_UKTJ
Job Title
Customer Support Executive