Job Title

Collections Operations ManagerScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.- Exeter, UKAbout the RoleReady to lead a team that drives performance and shapes the future of collections? Join us and make a real impact on how we deliver for our customers and colleagues.At EDF, Success is Personal its your journey, powered by us.The OpportunityAs a Collections Operations Manager, youll play a pivotal role in helping us achieve our customer and business ambitions, supporting our journey towards An Electric Britain.Youll lead four teams of debt professionals, driving high performance and delivering industry-leading debt prevention, collection and credit management outcomes.This role is based at our #Exeter office at Gadeon House, with weekly office attendance required.Well give you the flexibility to collaborate and connect with your team while balancing your work-life needs.Youll be part of a dynamic environment where continuous improvement is key.From fostering a culture of data-driven decision-making to building strong stakeholder relationships, youll have the opportunity to shape processes, influence outcomes and make a real difference.Who You AreWere looking for a Collections Operations Manager who thrives on collaboration and leadership.To be shortlisted, you need to offer:Proven experience leading teams of around 40 FTE, including coaching, performance improvement and ability to motivate, engage and promote wellbeingStrong stakeholder management skills, with experience working across functions such as Finance, Credit Risk and Customer ServiceCommercial awareness and ability to make decisions that balance customer outcomes with business goalsExperience managing customer escalations and disputes, including negotiating payment arrangementsAbility to drive continuous improvement through processes, controls, reporting and systemsWhat Youll Be DoingLeading four collections teams to deliver cash targets of around 8bn annuallyFostering a culture of high performance, customer-centricity and continuous improvementManaging customer escalations and disputes, ensuring balanced outcomesBuilding and maintaining strong relationships with internal and external stakeholdersIdentifying and implementing improvements to processes, systems and reportingPay, Benefits and CultureAlongside a salary of circa 56,400 (DOE) per annum, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.At EDF, we believe there are multiple definitions of what it means to succeed.Thats why we offer you the freedom to develop a career thats unique to you.Here, Success is Personal its your journey, powered by us.Everyone is welcome at EDF; were committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities.As a Disability Confident employer, we will support applicants requiring adjustments.Join us and find your success at EDF!#SuccessIsPersonal #EDFcareers #LI-HybridClosing Date: 16th December 2025Success is Personal.It's your journey, powered by us.Join us and drive the transitiontowards an ElectricBritain. xjdpvnf Remote working/work at home options are available for this role.