Job Title

Would you like to join Europes leading premium health and wellness group? Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team! As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members. You will resolve high level escalated member queries " by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPIs . Please be aware shifts may vary - m orning , evening & weekend working will be required . " Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives"physically and mentally. Our perks : - Free Club Membership for you and your family! - 50% Discount on food and drinks. - Discounts on Swimming, Tennis Lessons, and Personal Training. - Opportunities for Career Advancement through internal training and development. - Wagestream App : Get paid on demand! - Access to our Benefits Suite . About you: - 1+ years experience with sales or membership in any sector - Experience with outbound calling in a fast-paced environment - Exceptional customer service experience with live channels/office based worked - Highly developed leadership qualities"with prior experience leading a team to meet targets and KPIs - Organisational skills & commercial acumen" - Ability to use an empathic & reasonable approach to member queries" Join us and help us create a thriving and inclusive culture. Together, were more than a Club!