Job Title

Our client close to Heathrow is looking for a Time Critical Operator Overview We are seeking an experienced, proactive, and highly capable Time Critical Operator to work within a busy, fast-paced time-critical freight forwarding environment. The ideal candidate must have extensive experience with time-sensitive shipments and coordinating complex logistics movements. Key Responsibilities Customer & Supplier Relations Build and maintain strong relationships with clients, suppliers, and subcontractors, ensuring exceptional service delivery. Ensure transparent communication with customers throughout the logistics chain, particularly in time-critical and emergency scenarios. Support the sales and customer service teams with operational input for quotations and service proposals. Compliance & Administration Ensure full compliance with customs, security, and transport regulations, including DG (Dangerous Goods) and Aviation Security procedures. Maintain accurate records and documentation, including ATA Carnets, shipment files, and customs paperwork. Essential Experience and Requirements Experience in freight forwarding, in a time-critical or emergency logistics environment. Demonstrable experience in European dedicated road transport and cross-border time-sensitive freight management. A five-year checkable work history is essential for security clearance. Excellent communication, problem-solving, and organisational skills. Proficient in logistics management systems, transport management software, and Microsoft Office. Desirable Skills and Experience Event logistics / event forwarding experience, including the ability to raise and process ATA Carnets and manage full end-to-end project logistics. Knowledge of European and international transport compliance, including CMR, ADR, and customs procedures. Ability to thrive in a time-critical, customer-driven environment with strong commercial awareness. Preferred Qualifications Dangerous Goods (DG) and Aviation Security (Air Cargo Security) training valid and current. Professional logistics or management qualifications (e.g. FIATA, CILT, or IATA) advantageous. Personal Attributes Calm and decisive under pressure. Highly organised, methodical, and adaptable. Can-do attitude with an ownership mindset. Willingness to work flexible hours to meet operational demands. Salary based on previous experience We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful. TPBN1_UKTJ