Job Title

As Returns Administrator, in your hands, we’ll surpass the expectations of our customers and get closer to our aim of being the number one home appliance business in the UK & Ireland.As Returns Administrator, you’ll play a pivotal role in managing end-to-end service and order-related processes. You’ll support product returns, customer queries, and service administration, whilst also ensuring timely and accurate processing of customer orders across spares, consumables, and service-related goods. You’ll work closely with internal teams, external partners, and customers to ensure operational excellence and customer satisfaction.With demonstrable experience of customer service administration and order management within a fast-paced customer centric organisation you'll be proficient with Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams) and have strong communication and interpersonal skills (written and verbal). You'll also have excellent attention to detail and organisational skills, the ability to manage and prioritize multiple tasks and deadlines independently and demonstrable experience working collaboratively across departments.Benefits£25,150 Basic Salary6% Pension ContributionLife Assurance x 425 Days Holiday + StatutoryHybrid Working (3 days office and 2 days home)Employee Assistance ProgramEnhanced Family Leave PoliciesEnhanced Sick Pay PolicyTraining support schemes to aid your developmentBrilliant staff discounts on productsAccess to Reward Gateway which offers a wide range of retailer discountsIf you have an administration background where you have worked with detailed processes and large quantities of data, then we want to hear from you.You'll be based at our Bolton site (BL2 6PU).INDTIFUKICFAS