Job Title

Are you an excellent communicator with strong customer service experience?Looking for a role where you can support the international wholesale team in providing exceptional customer service ?If so, we have an opportunity for a Sales Administrator (International Wholesale) to join our Wholesale Sales team here at Craghoppers The Impact you will have in this role is: Order processingManage Pre-Season/ In-Season orders efficiently and accurately complying with customer specific requirements and warehouse processesKnowledge of International pricing models, including pre-order and in-season discounts, and promotional offers.Accurate preparation of country specific export documentation and thorough understanding of Incoterms®Assist with onboarding new International Markets including all customer data requirementsStock Management Proactive management of customer orderbook including back orders, ensuring timely updates to customers regarding PO due datesManage stock issues effectively, collaborating with the Planning Team to ensure timely and complete delivery of customer ordersCustomer Profile Extensive Knowledge of the customer and country specific legislative and compliance requirements.Ensure customer specific processes are being adhered to such as item labelling and packing requirementsMaintain the customer profile databaseCustomer Support Ensure all daily business is completed on time.Continue to promote a high level of customer serviceAssist with coordination and delivery of all salesman samplesSelf-management Great team player who also works independently with minimal supervision and ensures escalation process is followedMaintain meaningful Personal Development PlanTakes steps to constantly refresh understanding of best practice and knowledge of business performanceA full job description outlining all deliverables and requirements for the above can be found attached to the advert on our careers page. As our future Sales Administrator you will have:Fluency in English and another European language preferable but not essentialStrong market knowledge of the outdoor industry would be advantageousExcellent customer service experience in export environmentUnderstanding of international logistics and Customs paperworkPrevious experience on D365 operating system an advantage but not essentialExcellent communication, strong work ethic & positive ‘can do’ attitudeSelf-motivated with excellent time managementGood IT skills including intermediate Excel and Microsoft officeWe can offer you: Discretionary profit share bonusPensionStaff discountsAccess to company benefits website24 days annual leave + 8 bank holidaysAn extra day of annual leave for every 3 years' service up to an additional 3Enhanced Maternity & Paternity scheme after 2 years' serviceBirthday hoursCompany walksState of the art Head OfficeA paid day off for volunteeringFree parkingSubsidised canteen and StarbucksCycle to work schemeDiscounted gym membershipFitness suite with options including Yoga and Bootcamp classesShower facilities including hairdryers and straightenersOur Regatta Family: The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need.It’s a friendly, supportive family business - a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences consumers really appreciate.The thing we all have in common, is that we share the same core values of Great Relationships and Entrepreneurial Spirit. Our investment in the environment: Sustainability is at the core of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in!If this sounds like the role for you, please don’t hesitate to apply now.