Job Title

Job Description This role is to provide support to the Field Operations Manager and Area Managers for all operational matters relating to the Subsidence Field Teams. This role will also be responsible for excellent service provision, cost control and overall management of people, training and development within the identified area.Responsibilities To provide guidance and support to employees, enabling them to maximise their potential in meeting a variety of demands. To deliver excellence against the key measures of reduced duration, cost control and customer satisfaction. To act as a subsidence champion and technical referral point across the field. To coach, inspire and develop technical excellence. To assist Managers in identifying and proactively addressing employee issues, such as performance and day to day needs to ensure highest levels of service delivery resulting in excellent customer satisfaction. To actively spend the majority of their time ‘in the work’ with the Subsidence Consultants; to effectively troubleshoot and take proactive action to ‘fix’ the system; remove blockages and waste. To keep technical skills and knowledge up to date and in busy times undertake a small caseload to remain akin to live issues. To work collaboratively with the Subsidence Units, Supply Chain, and other internal teams; to identify opportunities for improving the End to End claims process and achieve highest levels of customer satisfaction. To assist Managers to identify and monitor employee development needs and to ensure the delivery of appropriate learning programmes with suitable methods; to build business, interpersonal and technical competence. To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully. To engage with clients, brokers and key stakeholders in order to maintain business and to attract new business opportunities. To promote the Company ethics and values, focus on what matters to the customer and promote clients insurance brandsQualifications The role maybe Home or Office Based The role will encompass Subsidence Field Operations nationwide. The role will require regular UK travel, and occasional overnight stays - however more frequent travel and regular overnight stays may be required during peak demand Understands that better decisions come from empowering employees to have freedom in the design of work. Demonstrates a facilitative management style to actively involve the team in designing work against customer demand. Demonstrates a desire to continuously improve self and others by sharing, listening and exchanging information and knowledge at all levels. Builds and maintains positive working relationships with colleagues across the business. Demonstrates an action orientated approach to understand and fix problems within the work. Is open and adaptive to continual change and facilitates change within the team. Chartered Building Professional – MRICS/MCIOB/CEng or equivalent essential. Chartered Insurance Professional or commitment to achieve relevant Insurance Qualification. Experience of team management – will ideally have experience of managing remote workers. Detailed knowledge of Building Construction. Detailed knowledge of Insurance Principles Demonstrates technical competence. Detailed understanding of Client requirements. Understanding of people management Understanding of budgetary management Understanding of resourcing planning requirements in a dynamic environment. Credible leadership skills to motivate team members; address people issues and create a high performing team culture. Good technical skills and problem solving ability to recognise difficulties and take proactive measures to overcome problems. Well developed and effective written and verbal communication skills, to articulate complex issues. Strong organisation and time management skills; to deliver on a variety of actions within budget and to tight timescales. Good dispute resolution handling skills to manage disputes effectively and proactively. Strong financial literacy skills to analyse and interpret numerical data. Strong computer literacy skills to make effective use of a variety of ICT platforms and applications. The role maybe Home or Office Based The role will encompass Subsidence Field Operations nationwide. The role will require regular UK travel, and occasional overnight stays - however more frequent travel and regular overnight stays may be required during peak demand