Job Title

Senior Support Worker Location: Fakenham (community-based) Service Type: Support at Home Service Hours: 37.5 hours per week (Full Time) 15 hours per week administrative / office-based duties 22.5 hours per week direct support in the community Salary: 26,102.58 per annum (13.35 per hour) Mileage: 0.45 per mile (paid while on support) Reporting to: Service Manager & Deputy Manager About the Role We are looking for a passionate and experienced Senior Support Worker to join our Support at Home service in the Fakenham area . This is a varied and rewarding role, combining leadership and administration with hands-on support, helping people to live independently in their own homes and within their local community. As a Senior Support Worker, you will support the management team in a supervisory capacity while also delivering high-quality, person-centred support. You will lead by example, promote best practice, and help create a positive, open and safe culture for both staff and the people we support. Key Responsibilities Promoting Best Practice Support teams to deliver person-centred support that reflects individuals' needs, wishes and aspirations Promote an open, inclusive and safe working culture Complete quality and compliance audits and support improvement action plans Support the achievement of service KPIs Promote health and safety across the service Act as an ambassador for FitzRoy within the local community and with external agencies Champion organisational initiatives, including digital transformation Supervisory & Leadership Support Role model positive and inclusive team working Support managers with rota planning, staffing cover and absence management Allocate tasks and lead shifts to ensure effective service delivery Provide guidance, supervision and support to Support Workers Conduct support and development meetings and return-to-work interviews Support the induction of new starters, bank and agency staff Act as a first point of contact for day-to-day staff queries Respond appropriately to emergencies in line with service protocols Administration & Compliance (15 hours per week) Ensure accurate and timely completion of records and reports Maintain quality monitoring systems and digital records Support the management of finances for people we support, in line with policy Oversee medication management, audits and compliance Use and support staff with digital systems such as ORS and Digital Support Plans Carry out staff observations to support training and compliance Direct Support (22.5 hours per week ) Provide hands-on support to people in their own homes and in the community across the Fakenham area Support individuals to achieve personal goals, maintain independence and access community activities Build positive relationships with people we support, families and professionals Travel between support visits, claiming mileage at 0.45 per mile What We're Looking For Experience as a Support Worker, ideally with some supervisory or senior responsibilities Strong leadership, organisation and communication skills A commitment to person-centred, community-based support Confidence balancing administrative responsibilities with direct support A full UK driving licence and access to your own vehicle (essential) Ability to travel across the Fakenham area What We Offer 12.35 per hour 0.45 per mile + paid travel time 30 days holiday including Bank Holidays (pro rata) increasing with service Free Blue Light Card and paid DBS Health Cash Plan claim back on dental, optical, physio & more Perkbox discounts on shopping, food, days out & wellbeing Employee Assistance Programme 24/7 access to virtual GPs, counselling & more Loyalty awards and life assurance Full training and genuine opportunities for career progression TPBN1_UKTJ