Job Title

Swindon – HybridWe’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.About The RoleWorking in our friendly and supportive team of Customer Service Specialists, you’ll be the go-to point of contact for our personal leasing customers from the moment their vehicle is delivered to the end of contract. The queries you’ll be handling are incredibly varied - from advising how to update direct debits to more complex matters such as vehicle faults or invoice issues. Once you’ve completed your training, you’ll have the authority to make decisions that will influence good customer outcomes. You’ll also use your strong listeningSkillsand empathy to identify vulnerable customers, ensuring we always do the right thing.Some Of Your Key Responsibilities Will IncludeHandling incoming customer calls, with a strong focus on quality interactionsTaking ownership of issues and seeing them through to completion Recording complaints, and where possible resolving at the first point of contact In addition to managing calls, you’ll also be dealing with some email queriesWhat We’re Looking ForYou’re empathetic and get real satisfaction from making a customer’s day. You enjoy variety in your work and it’s likely you see queries you’ve not dealt with before as an opportunity to learn.You’ll Also Be Able To DemonstrateA positive, upbeat, and can-do attitude Good verbal and written communication skills Strong listening skills and the ability to make customers feel understood and supportedCuriosity and good problem-solving skillsThe packageWe offer a basic starting salary of £27,000 plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.We Also Provide a Comprehensive Benefits Package, IncludingPrivate medical cover, including a digital GP serviceCompany pensionDiscounts on our products and services and discounts in many high street brands2 paid volunteering days every yearFree on-site gymSubsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa CoffeePlus, a range of flexible benefits to suit your lifestyleReady to make a difference?Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.Interview processTelephone interview our Talent Acquisition team 1-hour interview with the hiring managerIf you’re not shortlisted, we’ll still let you know the outcome of your application.What are you waiting for? Apply today and we’ll be in touch.