Job Title

SALARY: Starting from £26,368.80 pa dependent on experienceLOCATION: Milton KeynesHYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per weekCLOSING DATE: 09/01/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.We’re looking for an Operational Compliance Coordinator to assist with compliance activities across all Customer Operations departments and provide full administrative support to Customer Operations committees.This high-impact and compliance focused role will be instrumental in ensuring customer outcomes, business standards, and regulatory requirements are consistently met by supporting Operational Compliance Managers with oversight and assurance.What You’ll Be DoingSupport Operational Compliance Managers by documenting, following up, and escalating customer and regulatory risks. Organise and facilitate Customer Operations Committees, including scheduling meetings, preparing documents, producing accurate minutes, and maintaining action logs. Manage the Operational Compliance inbox, assessing queries for risk and prioritising appropriately. Stay up to date with regulatory requirements to support adherence and risk management. Track and monitor Internal Audit and Compliance actions, following up with stakeholders for updates. Collaborate with Quality and Insights teams to review customer journeys and drive continuous improvement. Maintain accurate committee submissions, escalations, and risk reporting. Support annual reviews of governance and risk control processes, including Business Continuity and RoPAs. Ensure compliance and accuracy in all documentation and processes, leveraging technology to improve efficiency.What You’ll BringYou’ll be a detail-oriented and proactive team player, confident in managing compliance processes and supporting governance activities.You’ll have a passion for delivering operational excellence, a focus on risk management, and a mindset geared toward continuous improvement and collaboration.Essential Experience & Skills Excellent PC literacy with intermediate Microsoft Office skills. Proven experience managing stakeholders at all levels and working within cross-functional teams Understanding of regulatory requirements and compliance. Ability to review customer interactions or processes to identify gaps or failures. Strong communication and influencing skills. Ability to work at pace without compromising quality.What’s in it for you?Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance.OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.,Why join VWFS UK?Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.