About the Company - At CoMind, we are developing a non-invasive neuromonitoring technology that will result in a new era of clinical brain monitoring. In joining us, you will be helping to create cutting-edge technologies that will improve how we diagnose and treat brain disorders, ultimately improving and saving the lives of patients across the world.About the Role - As a Product Support Engineer, you will support our fleet of devices deployed both externally and internally. You will apply your technical and tactical expertise to lead root cause investigations to solve critical path issues. You will lead life cycle engineering efforts across electronics and mechanical domains, and work collaboratively with software and optics engineers to diagnose issues, implement durable fixes, and ensure fleet reliability for internal and external users.Additionally, you will support the product development organisation to transfer our next-generation neuromonitoring product from development into manufacturing. You will create work instructions and test protocols, develop test fixtures and service tools, and provide design-for-serviceability feedback during design and development.At CoMind, all team members work at least 4 days per week from our new Kings Cross offices, plus a flexible work-from-home day.Responsibilities:Become the subject matter expert for our existing devices, owning the lifecycle management of the hardware systemDiagnose and troubleshoot issues across electronics, mechanical, and software subsystems.Perform root-cause investigations and implement corrective actions for recurring issues.Maintain configuration control of prototype hardware, software, and test setups.Support internal and external prototype deployments by ensuring readiness, reliability, and quick turnaround of fixes.Work closely with electronics, software, mechanical, and optical engineering teams to understand subsystem interactions and resolve cross-discipline issues.Collaborate with manufacturing partners and suppliers to resolve production difficulties or quality issues.Participate in technical design reviews and documentation efforts.Skills & Experience:5+ years experience in a product support, field service, systems, sustaining, or manufacturing/production engineering roleHands-on experience troubleshooting electronics and software issues; comfort working with mechanical assemblies.Strong ability to understand and support existing hardware and software designsExperience performing root-cause analysis and implementing corrective/preventive actions in a regulated environmentProficiency creating engineering documentation such as work instructions, service procedures, and test protocols.Strong test, measurement, and debugging skills using standard lab equipment (oscilloscopes, DMMs, etc.)Ability to manage and triage multiple concurrent issues across a fleet of devicesExcellent written and verbal communication skills with both technical and non-technical team membersFamiliarity with project management tools such as Jira and ConfluenceBackground in electronics engineering or embedded/software-adjacent roles.Familiarity with optics or optical instrumentation.Experience in regulated industries, medical devices, or familiarity with standards such as IEC 60601, ISO 13485, or similar.Experience supporting transfer to manufacturing or managing product life-cycle improvements.Benefits:Company equity plan so all employees share in the success of the companySalary-sacrifice pension schemePrivate medical, dental and vision insurance (medical history disregarded)Group life assurance at 4x annual incomeComprehensive mental health support, including unlimited access to 1:1 sessions with trained professionalsUnlimited holiday allowance (+ bank holidays) and one week of remote working per quarterFree lunch twice per week via JustEat and free dinner on those days where you need to work laterTwice weekly deliveries of fresh fruit and a comprehensive selection of snacks and drinksYuLife subscription, allowing you to turn your daily steps and meditation into discounts at a range of storesAccess to Udemy for upskilling and professional development
Job Title
Product Support Engineer